Culture profoundly influences how people think, communicate, and behave. Culture at times can be hurdle to understand the other’s views and which in turns make the transaction (verbal/nonverbal) difficult (Congden, Matveev, Desplaces, 2009). Differences in culture between business executives, for example, in this case, the work culture, tradition of Japan teachers and foreigner can create barriers in the understanding, action and implementation process. In the case study Kelly has thoughts as per her upbringing in a Canadian environment where 5 days a week working is good, as important to personal life is must. A culture where there are equality among the genders, whereas in Japan, people are so committed with their work that they work on Saturday and often stays late even after working …show more content…
The appeal to appearing fair and honorable and maintaining the relationship is all most important attributes. According to me intangible factors are more important as they go a long way to have mutual benefits and to create a happy environment for work. Intangible factors are the underlying psychological factors such as trust, respect and maintaining relationship (Lewicki et al., 2011). It also involves more creativity, unity and cordial approach. In the case study, since CLAIR listed circumstances in the working environment, supervisor and employees appear to not respect the assistant language teacher (ALT) employees as they feel they are not honoring Japan culture. The cultural dissimilarities, however, make this a hard negotiation for both Mr. Higashi and Kelly and in this situation, the intangible factors are more important, as once you lose trust and respect, working conditions can become intolerable for both parties, in which the importance of the intangible factors far outweighs that of the tangible