There is a tendency in museums to see the audio guide as an old fashion, or outdated technology. In September 2013, the Metropolitan Museum of Art responded to these preconceived notions and launched a new audio guide. Museum’s have traditionally thought of audio guides as a product that visitors can carry with them to enhance their visit, rather than a important role in visitor experience. As advertised on their website, the audio guides serve as away to enhance the visitor experience; “Get the whole story. Engage with thousands of artworks in the galleries and select special exhibitions.” The Met has been able to maximize the impact of their mobile offers and more successfully serve an ever-broadening audience base through their audio guides.
The Met has used audio guides for more than fifty years. Throughout that time there have been several changes made to the audio guide system involving creating greater amounts of content and more choices for the visitor had been seen as inherently better. However, the amount of content tells educators nothing about the success of the guide in relation to visitor experience. The information page about the guides states, “Hear our collection speak with over three thousand audio and video messages, including …show more content…
Visitors can go as deep as the want but also find the guides engaging. The Directors Tour is the most popular tour on the audio guide. It is given by the director of the museum, Thomas P. Campbell, and includes forty objects throughout the museum. This tour includes directions, accompanied by map, with thumbnail images identifying the objects on the tour. This tour is the main offer to foreign language speakers, available in nine languages (French, German, Italian, Japanese, Korean, Mandarin, Portuguese, Russian, and Spanish) in addition to
The Met has used audio guides for more than fifty years. Throughout that time there have been several changes made to the audio guide system involving creating greater amounts of content and more choices for the visitor had been seen as inherently better. However, the amount of content tells educators nothing about the success of the guide in relation to visitor experience. The information page about the guides states, “Hear our collection speak with over three thousand audio and video messages, including …show more content…
Visitors can go as deep as the want but also find the guides engaging. The Directors Tour is the most popular tour on the audio guide. It is given by the director of the museum, Thomas P. Campbell, and includes forty objects throughout the museum. This tour includes directions, accompanied by map, with thumbnail images identifying the objects on the tour. This tour is the main offer to foreign language speakers, available in nine languages (French, German, Italian, Japanese, Korean, Mandarin, Portuguese, Russian, and Spanish) in addition to