Dinning Experience Paper

Based off this report and physically experiencing I can say that the ‘Dinning Experience’ has a lot of things involved with running a successful restaurant. Throughout the times I went out to eat with family, friends, or even a significant other I never paid attention to the customer service or experience or restaurant. I’m the type of person that don’t like to go out to eat, because I tend to spend too much money on a meal that I know I can cook at home for less let along for free. Be that’s it may I tend to still go out every here and there and morally focus on just eating getting something to eat and enjoying it with whoever I’m with. I don’t complain much unless you give me a reason to. This can include the setting of the establishment, …show more content…
These four elements consist of a process, value creation, and use of resources in a unique fashion, and opportunity exploitation (Morris, Kuratko. & Covin, 2012). The process is the system in the restaurant that gives the servers command. Servers are the main factors to a customer service seeing that they interact with the guests the most and are in complete control of the guest’s experience. Value creation is the knowledge of the menu and the wines that are sold in a restaurant. Use of resources in a unique fashion is what set your restaurant apart from your competition with different menu, offer, and equipment. Opportunity exploitation is the proper timing of greeting and seating guests in a specific time …show more content…
Examples of Standards of Service includes Serve from the left, Clear from the right, Drinks served from the right side with the right hand, drinks carried to and from the table on a tray, The use of seat number, and coffee cups served from the right facing the customer at 4 o clock.(Hayes, HP225 Dining Room Management Syllabus,2013). Most of these things I haven’t paid close attention to when I’ve been served consist of these steps and other restaurants have done the complete