Swot Analysis Of A Caller

1. What are your strengths as a caller? What are your weaknesses? How could you use your skills to help callers improve?

I have three major strengths that influence the success of a caller. Being a caller requires a certain amount of willingness. You must being willing to put Towson above your own emotions, frustrations, and even bad experiences. Over time I have realized that it is not about me and my feelings but rather about supporting Towson. The second skill I think is important to this job is the ability to be engaging on the phone. Every phone call is an opportunity to positively influence someone. My goal is to make my conversations something more than just asking for money. Of course money is ultimately what we want, however, a person becomes more willing to give when they feel like they are being heard. As a caller I am also very understanding. When talking to people you have to know when to ask and when to let go. You have to listen to what the person is saying and let that influence your following ask. With understanding comes compassion. One of my weakness is feeling bad for those who say they are financially unstable. With experience I am learning how to politely ask, while still be sensitive to their position.

2. Describe a situation where you’ve gone above and beyond what has …show more content…
When I first started to call I would feel lost for words when someone would tell me they barley had enough money to put food on the table. As a student supervisor I would encourage to students to remind alumni that Towson has resources on campus for them to use. Suggest them to that coming back to campus, to alumni events, gives them an opportunity to network. In addition, for those who really want to give but finically cannot, I would encourage callers to remind patrons that we are looking for participation not amount and they are always able to donate, even