By the second interview frequency of the use of the word care had declined, with fewer participants commenting on the abstract nature of care, instead participants primarily used it to illustrate the more negative aspects of care they had subsequently witnessed, as well as using the word care to describe the growing sense of cynicism or hardness they had both encountered and experienced personally for themselves. Personal disillusionment with care and the nurses’ role as a carer was expressed by all participants in the second interview; either as a consequence of the poor examples of care they had witnessed from qualified nursing staff, as a consequence of the organisation of the working environment or as a direct result of the type of patients
