Test Bank for Excellence in Business Communication 10th Edition by Thill

12264 Words Apr 1st, 2014 50 Pages
Excellence in Business Comm., 10e (Thill)
Chapter 1 Achieving Success Through Effective Business Communication

1) Communication is the process of
A) transferring information and meaning.
B) listening actively.
C) writing messages.
D) speaking to others.
E) none of the above.
Answer: A
Explanation: A) Communication is the process of transferring information and meaning between senders and receivers, using one or more written, oral, visual, or electronic media. The other answers are only part of the communication process.
Diff: 2 Page Ref: 3
Skill: Concept
Objective: 1
AACSB: Communication Abilities
Learning Outcome: Discuss the challenges and importance of business communications.

2) When it comes to
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The other groups of people are only one subset of all stakeholders.
Diff: 2 Page Ref: 3
Skill: Application
Objective: 1
AACSB: Communication Abilities
Learning Outcome: Discuss the challenges and importance of business communications.

4) Which of the following is not a characteristic of effective business messages?
A) They provide practical information.
B) They present the writer's opinions as facts.
C) They state precise audience responsibilities.
D) They highlight and summarize essential information.
E) They are short.
Answer: B
Explanation: B) Opinions should be presented as opinions. If opinions are called for, give compelling evidence to support your opinion or conclusion. All the other answers are characteristics of effective business messages.
Diff: 2 Page Ref: 4
Skill: Critical Thinking
Objective: 2
AACSB: Communication Abilities
Learning Outcome: Plan and prepare business messages.

5) Business communication is often more demanding than social communication because communication on the job is affected by the
A) pervasiveness of technology.
B) growing reliance on teamwork in business.
C) globalization of business.
D) increasing value of business information.
E) all of the above.
Answer: E
Explanation: E) Business communication is increasingly relying on technology, teamwork with a diverse workforce, globalization to market products in other countries, knowledge

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