Telkom Case Study

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Register to read the introduction… It is an international telecommunication business serves as Telkom's business arms in managing and developing its business lines outside of Indonesia.
Telkom Metra
PT Multimedia Nusantara (Telkom Metra), is an Indonesian company established in 2003, is a subsidiary of Telkom with a majority of 100% of its shares owned by Telkom.
Metra positioned as a Strategic Investment Company with a view to strengthening the pillars of Telkom's new wave businesses that focus on the industry of Information, Media and Edutainment (IME).
Telkom Infra
Telkom Infra is a company wholly owned by Telkom which specialized in the field of infrastructure services. Formed on January 23, 2014, the establishment of Telkom Infra is also a strategy structuring and optimization of Telkom Indonesia.

1.2 Corporate Values
Telkom corporate culture is embodied in "The Telkom Way", which is the belief system and the reference values for all employees of Telkom.

Image 1.1
The Telkom Way Corporate Value

The Telkom Way contains 3P three core elements :
Philosophy to be the Best: Always The Best
Philosophy Always the Best is the basic belief that contains basic philosophies for the whole range of Telkom to be the best
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The new graduates will be mostly comes from generation Y which characteristics are : Highly tech/web savvy, family orientated and prefer flexible working schedules, ambitious, team player, and a good communicators. Therefore, a company conditions that does not fit their needs would make them less engage and less satisfied. This phenomena stated in Telkom’s employee engagement survey that shows the engagement of employees with 0-5 working experience is only 49% and the satisfaction index is 61% which mostly caused by the unfair performance management system, uncompetitive compensation & benefit, and unclear career path. These factors affected by the culture of the company which probably considered by the generation Y unfit with their

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