Teladoc Inc.: Means of Production
Teladoc Inc. offers telehealth solutions to health care organizations, physicians, insurers, employers, and governments. The company develops licensable software solutions, telecommunication and video-conferencing. Teladoc also offers a robust virtual health care delivery system that seamlessly connects patients to providers for medical consultations. Teladoc’s virtual health care platform is designed using quality function development and supported by concurrent engineering. Stevenson (2015) explained that quality function development gains input from customers to ensure that the “voice of the customer” is included in the product development process (p.155). Input from customers has proven to be very useful …show more content…
Stevenson (2015) explained that a lean operation is a flexible system that uses minimal resources, but produces high-quality goods and services (p. 605). Teladoc has already integrated the five principles of lean systems to include identifying customer value, focus on the processes that create value, eliminate waste to create flow, produce only per consumer demand, and strive for perfection (Stevenson, 2015, p. 607). Throughout the design process Teladoc will develop the virtual health care platform based on the needs of health care stakeholders and the demand of consumers. The virtual health care platform is designed to minimize health care cost, while also improving workflow in health care …show more content…
Human factors that may impact the design process include safety and liability. Teladoc Inc. operates in a very competitive and technology-driven marketplace. Teladoc must be aware that adding new features to the virtual health care platform increases liability and may increase safety risks for consumers. Consumers may also find it more difficult to use the product and become dissatisfied with the product (Stevenson, 2015, p. 143). Teladoc is looking to enter the global telehealth market, so cultural factors must be considered. It would be advantageous for Teladoc to develop a virtual design team that includes members from other countries. Virtual design teams provide several points of views on product design, decreases time-to-market, improves customer needs assessment in multiple countries, and increases marketability and utility of a product
Teladoc Inc. offers telehealth solutions to health care organizations, physicians, insurers, employers, and governments. The company develops licensable software solutions, telecommunication and video-conferencing. Teladoc also offers a robust virtual health care delivery system that seamlessly connects patients to providers for medical consultations. Teladoc’s virtual health care platform is designed using quality function development and supported by concurrent engineering. Stevenson (2015) explained that quality function development gains input from customers to ensure that the “voice of the customer” is included in the product development process (p.155). Input from customers has proven to be very useful …show more content…
Stevenson (2015) explained that a lean operation is a flexible system that uses minimal resources, but produces high-quality goods and services (p. 605). Teladoc has already integrated the five principles of lean systems to include identifying customer value, focus on the processes that create value, eliminate waste to create flow, produce only per consumer demand, and strive for perfection (Stevenson, 2015, p. 607). Throughout the design process Teladoc will develop the virtual health care platform based on the needs of health care stakeholders and the demand of consumers. The virtual health care platform is designed to minimize health care cost, while also improving workflow in health care …show more content…
Human factors that may impact the design process include safety and liability. Teladoc Inc. operates in a very competitive and technology-driven marketplace. Teladoc must be aware that adding new features to the virtual health care platform increases liability and may increase safety risks for consumers. Consumers may also find it more difficult to use the product and become dissatisfied with the product (Stevenson, 2015, p. 143). Teladoc is looking to enter the global telehealth market, so cultural factors must be considered. It would be advantageous for Teladoc to develop a virtual design team that includes members from other countries. Virtual design teams provide several points of views on product design, decreases time-to-market, improves customer needs assessment in multiple countries, and increases marketability and utility of a product