Technology In The Hotel Industry Analysis

Superior Essays
Technologies are an Additional Value to the Hotel Industry Can you image a hotel fully staffed by robots? The Henn-na Hotel in Nagasaki is the first hotel where technologies bring the guests one step further into the future (“Henn-na Hotel General Concept”).It is the first hotel in the world where the hotel is staffed by robots. The journey starts at the front desk where guests will be welcomed by robots that speak multiple languages that will help to check- in and out. Then, a robotic arm will store the guest its luggage and, finally, a guest could enter its room once his face is familiar with the recognition system of the hotel. Due to this, the guest does not need to carry the room key. This hotel in Nagasaki shows that technology is advancing …show more content…
Although some people consider the increasing use of technologies in the hotel industry as a threat, technologies are an additional value, since it contributes to a customized guest …show more content…
However, due to the increasing demand for technologies, new vacancies arise in other industries, such as the technology sector. Nowadays, it is becoming more common to make a career switch and to educate in a different industry. As Stacey Rapacon states: "The single career path or job-for-life certainly isn't dead, but it's becoming more and more likely that people will go through at least one career change in their lifetime." Thus, despite the fact that innovation causes a loss of jobs in the hotel industry, new jobs arise in other industries. In addition, the replacement of human employees by technologies reduces the hotel its costs. Even though technologies, such as robots, require a large investment on the short term, the labour costs reduce on the long term. First, robots work more efficient than human employees, since they can work 24 hours for 7 days a week without getting tired or sick which results in lower labour costs. Furthermore, the hotel does not have extra costs, such as the insurance costs of human employees (Loong). The hotel can invest the saved labour costs for using robots instead of human employees in other departments of the hotel which is good for the economy. For example, the money can be invested in new technologies or in a manner that the customized

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