Team Reflection Essay
OPS/571 Operations Management
November 01, 2013
Instructor: Luanne Arredondo
Learning Team Reflection
This week reflection paper Team A will discuss Total Quality Management (TQM) and International Organization for Standardization (ISO). Team A will discuss how TQM and ISO can improve an organization, the benefits, and challenges of each, and the role of the Quality Control departments in relation to either TQM and ISO. Team A will start with a definition of each.
TQM is defined as “managing the entire organization so that it excels on all dimensions of products and services that are important to the customer” (Jacob & Chase, 2011, pg. 286). TQM has two operational goals:
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Resistance to change is a common disadvantage as individuals try to adapt to their roles. As companies apply these methods of change, workers assume their employment will be phased out considering new procedure, prior to the pass infrastructure process. Eventually employees are non-compliant and ultimately resigned their position costing the company more money to hire and train versus providing additional training that what be beneficial to all parties.
Benefits of ISO
ISO emphasis is on work improvement, how to do business, educate, and document the process to eliminate waste, reduce cost in variation, corrective action, and employee morale. All items combined to improve the general process of the company and not omit customer satisfaction are imperative to conclude on errors or faulty material or products. ISO proactive comes from better communication from customer to employees.
ISO is used in many small business, the lack of knowledge and the capacity to meet the external requirements of the company and it consumers. Usually when