A number of years ago, I started having severe abdominal pain. I made an appointment and the physician informed me that the pain was being caused by a pregnancy that occurred very quickly after a miscarriage. I accepted this information without question. At 31 weeks, I went into preterm labor and spent the next four and a half weeks in and out of the hospital and in and out of labor. My baby was born premature, but was healthy enough to go home the same day I did. At my two week checkup, I stated that the pain was still present and seemed to be getting worse. I was informed that as my uterus shrank, things should get better. It did not. It got worse. For close to four years I went to multiple appointments with multiple doctors, all of which
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My opening line would be “I feel that we have forgotten that we are a team whose goal is to help those who seek us out.”
7. Thinking creatively, define a strategy for this team to enhance team communication. Explain why you think this would be helpful (and therefore prevent errors). *examples of team communication tools: SBAR, Call-Out, Check-Back, CUS Words, Hand-Off, Huddle, Debrief, Two Second Rule, or any communication strategies you find or design*
a. I feel that there were several breaks in the communication in my case. I feel that part of the education provided to the staff/ medical team would be about the CUS words. In my particular case, the clerical team could have used “I am concerned that the physician is not listening to what the patient wants when he asks us to the appointment slot” or “I am uncomfortable changing the appointment slot without the patient’s consent.” The nursing team could have used the same phrases as the clerical team and also used “I do not feel the safety of the patient is being considered when the complaint of pain is not being addressed.” The other physicians could use phrases such as “I am uncomfortable denying a patient a true second opinion” or “I feel the patient’s safety if being compromised due to the lack of testing or exams that have been
My opening line would be “I feel that we have forgotten that we are a team whose goal is to help those who seek us out.”
7. Thinking creatively, define a strategy for this team to enhance team communication. Explain why you think this would be helpful (and therefore prevent errors). *examples of team communication tools: SBAR, Call-Out, Check-Back, CUS Words, Hand-Off, Huddle, Debrief, Two Second Rule, or any communication strategies you find or design*
a. I feel that there were several breaks in the communication in my case. I feel that part of the education provided to the staff/ medical team would be about the CUS words. In my particular case, the clerical team could have used “I am concerned that the physician is not listening to what the patient wants when he asks us to the appointment slot” or “I am uncomfortable changing the appointment slot without the patient’s consent.” The nursing team could have used the same phrases as the clerical team and also used “I do not feel the safety of the patient is being considered when the complaint of pain is not being addressed.” The other physicians could use phrases such as “I am uncomfortable denying a patient a true second opinion” or “I feel the patient’s safety if being compromised due to the lack of testing or exams that have been