The framework and capital expenditure required for stores to offer such a huge range of products such as groceries, pharmacy services, clothing, household items, and electronics is not achievable for most retailers giving Target a big competitive advantage and high firm attractiveness. Although there is a high risk of substitute products, there are fewer substitutes for the actual shopping experience at Target. When I shop at Target vs. Wal-Mart, I notice the differences in the layout of the stores and the friendliness and helpfulness of the employees. Wal-Mart has a large warehouse feel to its stores, which can make some customers feel overwhelmed. Where Target stores feel smaller and more organized, which makes finding products much faster and easier. The employees also seem more willing to help customers at Target stores, which comes from the company’s mission and
The framework and capital expenditure required for stores to offer such a huge range of products such as groceries, pharmacy services, clothing, household items, and electronics is not achievable for most retailers giving Target a big competitive advantage and high firm attractiveness. Although there is a high risk of substitute products, there are fewer substitutes for the actual shopping experience at Target. When I shop at Target vs. Wal-Mart, I notice the differences in the layout of the stores and the friendliness and helpfulness of the employees. Wal-Mart has a large warehouse feel to its stores, which can make some customers feel overwhelmed. Where Target stores feel smaller and more organized, which makes finding products much faster and easier. The employees also seem more willing to help customers at Target stores, which comes from the company’s mission and