The biggest thing that I have read that Target did wrong is telling publicly how many people had been affected by the cyberattacks. This is not something that should have been told to the public each customer should have been notified by email, mail or phone that their account with Target may have been hacked and they need to be looking out for anything that they would deem suspicious. In this notification Target should tell what information may have been compromised so that the customer knows if they need to watch out for any problems period with their information or just with their Target account. By doing this it might have kept some of the bad publicity down and not hurt the company as bad as if did. One other
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Steinhafel used leading when it comes to the managerial function that he exhibited. He did communicate about the cyberattacks right as they were noticed and got it out to the right people and customers even though he did it in the wrong way and told too much information publically. All that really matters is that the problem got out to the customers and to the right people so that it could be taken care of in a timely matter. “You won't be in charge of deceitful charges—either your bank or Target has that obligation. We're functioning as quick as we can to get you the data you require. Our visitors are dependably the main need. For additional confirmation, we will offer free credit checking administrations for everybody affected. We'll be in contact with you soon on how and where to get to the administration” (Steinhafel, 2013, para. …show more content…
Steinhafel’s ability to handle key managerial roles was not as good as it could have been. The reason being is that when it came to interpersonal relationships he announced it to the public and this should not have been the way that customers were first notified of the problem. When it came to information he did very good and got the information out to all the right people and got a handle on the problem right away. When it came to decisional he could have made a few better decisions but in the end it worked out and customers are protected a lot better than before.
If I was a consultant for Target the advice that I would give to the senior management on handling this type of crisis would first be to not do a press release. After the proper authorities have been notified each customer that might have been affected by this crisis should be notified by email, phone, or regular mail and told to wait for further information or be given a number that they can call for more information. A meeting should be held to figure out what all information has been compromised and what can be done about it so that it does not happen again. Once the problem solving has been put into place and everyone notified that could be involved in the crisis as far as customers are concerned a press release should be held. This press release should not tell exactly how many customers have been affected by this but to just let the public know of the
Steinhafel used leading when it comes to the managerial function that he exhibited. He did communicate about the cyberattacks right as they were noticed and got it out to the right people and customers even though he did it in the wrong way and told too much information publically. All that really matters is that the problem got out to the customers and to the right people so that it could be taken care of in a timely matter. “You won't be in charge of deceitful charges—either your bank or Target has that obligation. We're functioning as quick as we can to get you the data you require. Our visitors are dependably the main need. For additional confirmation, we will offer free credit checking administrations for everybody affected. We'll be in contact with you soon on how and where to get to the administration” (Steinhafel, 2013, para. …show more content…
Steinhafel’s ability to handle key managerial roles was not as good as it could have been. The reason being is that when it came to interpersonal relationships he announced it to the public and this should not have been the way that customers were first notified of the problem. When it came to information he did very good and got the information out to all the right people and got a handle on the problem right away. When it came to decisional he could have made a few better decisions but in the end it worked out and customers are protected a lot better than before.
If I was a consultant for Target the advice that I would give to the senior management on handling this type of crisis would first be to not do a press release. After the proper authorities have been notified each customer that might have been affected by this crisis should be notified by email, phone, or regular mail and told to wait for further information or be given a number that they can call for more information. A meeting should be held to figure out what all information has been compromised and what can be done about it so that it does not happen again. Once the problem solving has been put into place and everyone notified that could be involved in the crisis as far as customers are concerned a press release should be held. This press release should not tell exactly how many customers have been affected by this but to just let the public know of the