Tanglewood Case 6 Essay

2160 Words Nov 27th, 2013 9 Pages
MGMT 364
Tanglewood Case Study 6
1. Develop a detailed selection plan for this position. In this case, you should determine what you want to measure by analyzing KSAOs from the job description and the information on organizational culture in the case, and fitting the selection measures into the plan format as shown in Exhibit 8.2 in the book. The current selection methods are the experience check, education check, Marshfield Applicant Exam, and the Retail Knowledge Test. Do not include the current interview as part of the selection plan.

Selection Plan Format for Managerial Position at Tanglewood

Major KSAO Category
for selection?
1. Communication skills

2.Knowledge of
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Interviewer Comments
Applicant was satisfied with the question and thought it greatly contributed to the interview process.

Question 3
Job Title
Department Manager
Item Description
Behavioral interview question requiring the applicant to provide a response about an employee violating workplace regulations.
Performance Dimensions
Task: Absorb information about employee violation, confront employee in an ethical, professional manner.
Knowledge: personal management
Skill: Communication skills, personal management, judgment and decision making
Ability: Effective communication, reasoning, listening aptitude.
Tell me about a time you received news that an employee was violating workplace regulations. How did you confront that employee and go about solving the conflict?
Scoring Key
1: Applicant fails to mention a situation.
2: Applicant mentions a situation, but fails to provide a solution.
3: Applicant provides a situation and a solution.
4. Applicant fulfills requirements listed in 3, and also exhibits expected KSAOs.
Interviewer Comments
Applicant felt this was a personal question.

Question 4:
Job Title
Department Manager
Item Description
Behavioral question asking applicant to identify a situation where they had to offer constructive criticism to an employee.
Performance Dimensions
Task: Offer constructive criticism to an employee that is not meeting workplace standards.

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