Before Medibank can decide on what promotional mix to use, Medibank should consider the changing marketing communication landscape. These include advent of specialty media, especially digital, rising media costs, declining audiences for traditional media, availability of ‘on-demand’ viewing and listening i.e. time shifting and ‘zapping’, ‘cross-screening’ meaning the usage of tablets, smartphones & TV, availability of rich content that facilitates interaction and engagement, and audience fragmentation and the desire to communicate with more tightly targeted, smaller groups of consumers. These factors will help Medibank in deciding with which promotional mix to undergo. Thus, Medibank need to consider an integrated marketing communications.…