Swot Analysis Paper

Improved Essays
Show More
Strengths;

Qiana greets the client in a polite and a professional tone.

She recaps the client's to ensure she understands with clarity. From here, she offers to provide the MB's direct contact information for the client's reference.

She sets the proper expectations to leave a VM in case he is unavailable and the proper turn around time to expect a follow-up call.

She ends the call on a polite note.

Inches:

Empathy-(1:58) (2:17) Considering the nature of the call, were a few opportunities to offer a form of empathy to express our care and understanding of his concern. Our clients expecting a follow-up and it was never received is a huge issue with us. By stating ( I'm sorry to hear this ) ( I understand your concern) would suffice in

Related Documents

  • Improved Essays

    Swot Analysis Paper
    • 340 Words
    • 2 Pages

    Swot Analysis Paper

    The community of Hermitage is located in eastern Davidson County, just minutes away from downtown Nashville. The neighborhood is named for its most famous home, The Hermitage. Once the home of Andrew Jackson, today the historical section of eastern Nashville is home to a dynamic and growing community. Despite its inclusion as part of Metropolitan Nashville, the Hermitage maintains a separate identity as its own residential and commercial suburban area.…

    • 340 Words
    • 2 Pages
    Improved Essays
    Read More
  • Superior Essays

    ETSU Swot Analysis
    • 1365 Words
    • 6 Pages

    ETSU Swot Analysis

    Introduction East Tennessee State University is popularly known as ETSU, a public institution that was founded in 1911. It has a total enrollment of 13,419 as at September 4th, 2016. With a campus size of 366 acres, ETSU is known for ethnic diversity, whereby students from across the globe study and collaborate with each other. East Tennessee State University is ranked #2087 in ethnic diversity nationwide with a student body composition that is below the national average (Coll, 2016).…

    • 1365 Words
    • 6 Pages
    Superior Essays
    Read More
  • Great Essays

    Target Swot Analysis Essay
    • 1064 Words
    • 4 Pages

    Target Swot Analysis Essay

    a) Mission Statement (Current)- Target’s mission is to make Target the preferred shopping destination for their guests by delivering outstanding value, continuous innovation and an exceptional guest experience by consistently fulfilling our Expect More. Pay Less. ® brand promise." b) New or Revised Mission Statement- Provide our guest with innovative solutions to enhance their shopping experience through easy and convenient channels while delivering exceptional service, outstanding value, and quality products and services that consistently fulfills the Expect More. Pay Less.…

    • 1064 Words
    • 4 Pages
    Great Essays
    Read More
  • Decent Essays

    Amikka Case Study
    • 126 Words
    • 1 Pages

    Amikka Case Study

    Strengths: - Amikka regularly uses positive language throughout this call. - She is sure to disclose to both participants in the call that the call is being recorded. - After verfiication, Amikka goes on the gain agreement with the client to ensure they are on the same page before moving on. - Great job taking ownership by offering to add the client's wife as an okay to speak with.…

    • 126 Words
    • 1 Pages
    Decent Essays
    Read More
  • Decent Essays

    Strengths And Weaknesses Of Traci
    • 68 Words
    • 1 Pages

    Strengths And Weaknesses Of Traci

    Strengths: Traci greets the client politely and does a good job digging deeper into the 3rd party's questions. Inch: Maintaining control- there were a few moments in the call where Traci does not properly foreshadow the dead air. We should foreshadow by clearly explaining what we're doing in the background so the client on the other end understands or politely place them on hold to research the issue.…

    • 68 Words
    • 1 Pages
    Decent Essays
    Read More
  • Decent Essays

    Strengths And Weaknesses Of The 'Third Party Agent'
    • 79 Words
    • 1 Pages

    Strengths And Weaknesses Of The 'Third Party Agent'

    Strengths: Kari greets the 3rd party politely and does a good job recapping the issue and from there setting the correct expectations regarding its disbursement. Inch: Ownership- (0:45-3:59) During this time Kari avoids taking the call promptly and keeps the 3rd party agent, waiting on the line. Whether it's a direct or indirect client of ours waiting on the line, we should be sure to take the call promptly for efficiency purposes and it shows we value their time.…

    • 79 Words
    • 1 Pages
    Decent Essays
    Read More
  • Decent Essays

    Room Service Assistant Case Study
    • 226 Words
    • 1 Pages

    Room Service Assistant Case Study

    Tanisha is a personable candidate looking for a long-term and stable position. She most recently worked for the Division of Family Resources as an Eligibility Assistant. She would maintain patient’s accounts, scan information into the system, and handle both inbound and outbound calls. She left this role, because she wanted to find a position that would off her more and push her.…

    • 226 Words
    • 1 Pages
    Decent Essays
    Read More
  • Decent Essays

    Swot Analysis Talisha
    • 70 Words
    • 1 Pages

    Swot Analysis Talisha

    Strengths: Talisha greets the client politely and acknowledges the client's concerns with the ARP skill. From here, she does a good job inquiring if the client is logged in and the location on the website. She attempts to utilize resources to help guide the client to the area to acknowledge the CD. Prior to ending the call, she is sure to inquire if there were any further questions or concerns.…

    • 70 Words
    • 1 Pages
    Decent Essays
    Read More
  • Decent Essays

    Executive Summary Of Bria's Case
    • 94 Words
    • 1 Pages

    Executive Summary Of Bria's Case

    Strengths: Bria greets the client in a polite and a professional tone. She does a good job digging deep regarding how the client obtained the promotion. After holding, she offers to follow up with the client to confirm the promotion. She is sure to verify the client's phone number and the turnaround time.…

    • 94 Words
    • 1 Pages
    Decent Essays
    Read More
  • Decent Essays

    Quick Share Strengths And Weaknesses
    • 227 Words
    • 1 Pages

    Quick Share Strengths And Weaknesses

    Strengths: Asheka greets the client in a polite and a professional tone. From here, she suggests using Quick Share to further assist with completing the e-sign with the client. Great use of positive wording ( Great, Perfect etc.) to show positive reinforcement the client is moving in the right direction. She apologizes for the confusion of the Quick Share cursor and continues on to assist MSQ complete the e-sign.…

    • 227 Words
    • 1 Pages
    Decent Essays
    Read More
  • Decent Essays

    Critical Thinking Case Study Examples
    • 158 Words
    • 1 Pages

    Critical Thinking Case Study Examples

    Strengths: Ryan greets the client in a polite and a professional tone. He sets the expectations that we have a team that specialized in obtaining and sending out any original docs received form the client during the process. He remains empathetic throughout the call to show care and understanding of the client's concerns. Inches: Follow up turnaround time-…

    • 158 Words
    • 1 Pages
    Decent Essays
    Read More
  • Decent Essays

    Swot Analysis For Social Work
    • 193 Words
    • 1 Pages

    Swot Analysis For Social Work

    Strengths: Bruce greets the client in a polite and a professional tone. From here, he sets the expectations that he will review the file to gather any notes to update the client on. He inquires further regarding the communication of the status of the loan and the client were not interested in moving forward.…

    • 193 Words
    • 1 Pages
    Decent Essays
    Read More
  • Decent Essays

    Gap Analysis: Interpersonal Communication
    • 167 Words
    • 1 Pages

    Gap Analysis: Interpersonal Communication

    Strengths: Alaina's tone is polite. She offers to reach out to the assigned TM for assistance and sets the expectations that the TM is currently on the line with the other co-borrower. Prior to ending the call, she inquires if there are other TM.…

    • 167 Words
    • 1 Pages
    Decent Essays
    Read More
  • Decent Essays

    Performs Recreation Work
    • 91 Words
    • 1 Pages

    Performs Recreation Work

    Performs recreation work in managing the operations of multiple school community center facilities. The work involves planning, implementing, coordinating and evaluating activities, programs, sports, classes, special events, and camps for the community. Responsible for facility scheduling and supervision, program and facility budget, purchasing of equipment and supplies, recruiting, hiring, training and supervision of assigned personnel as well as the recruitment of volunteers for multiple centers. The worker initiates own daily assignments, follow through on matters and uses independent judgment and training to take appropriate action to deal with standard recurring situations.…

    • 91 Words
    • 1 Pages
    Decent Essays
    Read More
  • Decent Essays

    Genie Swot Analysis
    • 299 Words
    • 2 Pages

    Genie Swot Analysis

    Strengths: Genise greets the client in a polite and a professional tone. She builds rapport with the client regarding the email address on file. Genise sets the expectations of the deposit refund, explaining the process that we use the funds for any 3rd party fees incurred.…

    • 299 Words
    • 2 Pages
    Decent Essays
    Read More

Related Topics

Ready To Get Started?
Discover
Company
Follow
©2024 Cram.com
Privacy Policy |  About Ads |  Site Map |  Advertise  | 
  • Cookie Settings