Strengths:
Pennee greets the client politely.
She does a good job digging deep into what the client is requesting and offers a solution to what the client is looking for. Offering the withdrawn letter.
Call disconnects* Picks up on Outbound call Record ID 374070585.
Inch:
Effective LJN- Pennee's does a good job including the issue and the outcome of the call, however, because the phone call was interrupted and giving the client an outbound call back, we should include this in the notes in case the call is audited and for an accurate account of what happened in the call.
Pennee greets the client politely.
She does a good job digging deep into what the client is requesting and offers a solution to what the client is looking for. Offering the withdrawn letter.
Call disconnects* Picks up on Outbound call Record ID 374070585.
Inch:
Effective LJN- Pennee's does a good job including the issue and the outcome of the call, however, because the phone call was interrupted and giving the client an outbound call back, we should include this in the notes in case the call is audited and for an accurate account of what happened in the call.