Top management is always falling short to meet the target in elective surgery operation, reducing long waiting time for treatment and reducing theatre cancellations. As a result this will …show more content…
However, customers were not happy with the situation. Some hospitals had a cancellation rate of 14% of theatre schedule (Vinukondaiah et al 2000). Furthermore, Chui, Lee and chui (2012) found that in Australia cancellation of booked patients for elective surgeries is estimated to be less than 2%).
Planning for elective surgery is vital as it can lead to cancellation if it remains insufficiently done (Caesar et al 2014). Patients are to be prepared well for the surgery which, include, consent, and counseling about the procedure. This gives patients time to know about the procedure and prevent the last minute cancellations. The process for booking patients in PMH intended for surgery remains complex as patients are booked from peripheral facility, then go through the accident and emergency for admission. In accident and emergency they are seen by A&E doctors and are admitted to the surgical