Overall, the training for store #23 went smoothly. The trainer arrived Tuesday morning and adjusted the configurations within the Recycler. Next, the trainer provided training to the Super-Users, and the Recycler was replenished. The trainer provided a large training session to members of management/ leads with 7-10 individuals present. This training was followed by staggered smaller training sessions throughout the day.
Wednesday morning, the trainer provided ‘start of shift’ training. When he arrived at 8:00 AM, the members of management had noticed that every time a till was dispensed the Recycler would take 4-6 minutes to finish the transaction and print the receipt. The trainer noticed that the electrical tape which the technician had …show more content…
2.) Were there any issues encountered? If so, please explain.
In this location, the tills were too short for the size of the till slot. A technician was dispatched twice (once Tuesday evening, and again Wednesday morning) to fix the issue—each time he seemed to be instructed that using electrical tape over the sensor which reads that a till is in the slot (to elongate it) was the only solution available at the time.
After the technician left Wednesday morning, the trainer received a call from Robert LeWinters instructing him on the adjustments which needed to be made to the till slot—after these adjustments were made the tills dispensed normally. The trainer shared this practice with two of his coworkers in other Cabela’s locations.
3.) Are there any areas of improvement or new approaches we can take moving forward?
Slightly more support on the Cabela’s specific (Recycler-related) procedures would have been very useful to the trainer, and to the store. However, the training for the week went smoothly using the documentation
Wednesday morning, the trainer provided ‘start of shift’ training. When he arrived at 8:00 AM, the members of management had noticed that every time a till was dispensed the Recycler would take 4-6 minutes to finish the transaction and print the receipt. The trainer noticed that the electrical tape which the technician had …show more content…
2.) Were there any issues encountered? If so, please explain.
In this location, the tills were too short for the size of the till slot. A technician was dispatched twice (once Tuesday evening, and again Wednesday morning) to fix the issue—each time he seemed to be instructed that using electrical tape over the sensor which reads that a till is in the slot (to elongate it) was the only solution available at the time.
After the technician left Wednesday morning, the trainer received a call from Robert LeWinters instructing him on the adjustments which needed to be made to the till slot—after these adjustments were made the tills dispensed normally. The trainer shared this practice with two of his coworkers in other Cabela’s locations.
3.) Are there any areas of improvement or new approaches we can take moving forward?
Slightly more support on the Cabela’s specific (Recycler-related) procedures would have been very useful to the trainer, and to the store. However, the training for the week went smoothly using the documentation