In order for therapeutic communication to be successful the service user needs to gain the understanding of the information the professional is portraying, The NMC Code (2015) states under section 7.4 that from time to time you should check peoples understanding to keep misunderstanding to a minimum. Draper, Kurtz and Silverman discuss that when giving a large quantity of information to a patient a primacy effect can be created as the patient can be distracted by the first main point of information and miss vital future pieces of information. Draper, Kurtz and Silverman carry on to discuss that misunderstanding can be avoided by chunking and checking – a method that involves giving the patient information in smaller chunks and then checking
