Summary Of The Midas Case

Midas is an automotive repair business that focuses on providing a narrow range of services at a low cost (Vonderembse & White, 2013). This shop focuses repairs such as mufflers, brakes and shock absorbers (Vonderembse & White, 2013). After reviewing the Midas case, it is obvious that their strategy is to maximize profit by maintain a quick turnover on vehicles allowing them to complete more. This allows them to not only make more money by being able to service more customers in a short time but also gain customers because of their speed. However, they are faced with a competitor that even though they charge more for the same services are convenient because they offer more services and are partnered with Ford who pays for repairs (Vonderembse …show more content…
While Product quality is the point of departure, and commitment to the relationship is the ultimate stage where the provider has firm roots (Llsoa and Orsingher, 2007). This paper will analyze anticipated impacts on operating efficiencies and recommend solutions to minimize negative impacts, discus whether or not operating practices should be changed to accommodate tune ups, examine why impacts should be gathered from shop owners and what inputs should be gathered and describe the processes and steps need to launch their new …show more content…
Phase one is the first step also know as define will start in development by identifying the target population and the basic format then enter the evaluate where once the input is gathered they can examine the needs and end in transfer where they start he awareness phase and vitality of the program (Parisien, Lorthios-Guilledroit, Bier, Gilbert, Nour, Guay &m Laforest, 2016). Once they enter the create stage they will follow the same basic areas but this is where they will really “create” the program and plan it out (Parisien, Lorthios-Guilledroit, Bier, Gilbert, Nour, Guay &m Laforest, 2016). The company will want to hold meetings to document emerging practices and any issues that arise (Parisien, Lorthios-Guilledroit, Bier, Gilbert, Nour, Guay &m Laforest, 2016). During the validate phase they will develop the first version and the program will start forming, then submitted for review and finally adapted following suggestions (Parisien, Lorthios-Guilledroit, Bier, Gilbert, Nour, Guay &m Laforest, 2016). The pilot test is where specific shops can track how the program does being with the other programs by running time tests and how the customers react to the changes (Parisien,