Summarizing Closing the Gap Essay

5529 Words Feb 20th, 2016 23 Pages



Rida Elias wrote this case under the supervision of Professor Roderick E. White solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality.
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Clerici had mixed feelings about the report. On one side, she was very happy to know that government, the main funder of the CTG’s services, was expressing more concern with the quality of home care. CTG had been focused on quality since its inception, and Clerici believed CTG performed better on quality than many other home care providers, both profit and not-for-profit. On the other side, however, if the Caplan
Report was fully implemented, Clerici suspected it would initiate a major restructuring of the home care industry, which would present CTG with some difficult choices.

Home care provided health care and social, homemaking and support services to maintain in their own homes people who might otherwise require hospitalization or placement in a long-term care facility. Home care was largely publicly, or government, funded.
The home care business comprised three principal segments: 1) individuals or their families who paid for the services; 2) private insurance companies that were contracted for service to their policyholders, most often for rehabilitation to help policyholders to re-enter the workforce and 3) the largest segment, which was government-funded home care. The government sector

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