In order to support and monitor the University of New Mexico’s advising infrastructure, the Office of University Advisement has implemented a process for sustaining and evaluating the continuous improvement of the efficacy of advising outreach on student retention, advising notes and advising services. The process is designed to provide administrators with feedback on the performance of academic advising units throughout the university. It includes providing academic advising units with annual performance goals to support the improvement/progress and maturity of their advising process to serving students. Also, this process includes an evaluation of the infrastructure of each academic advising unit; ongoing participation of professional advisors
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Currently, there are 21 professional advisors housed within this unit. Also, there is one director and three Academic Program Support Managers /Coordinators. The Coordinators are responsible for a group of advisors assigned to a specific cluster of majors. Each coordinator is designated to manage a group of six to eight professional advisors, who are assigned to service a cluster of academic programs and their students. However, the Coordinators are not responsible for advising students. Their primary responsibilities are to coordinate daily activities for and address advising issues that arise regarding their designated professional academic advisors and the associated academic programs.
Assessment
Table 1 below provides a snapshot of the five unit goals that academic advising units are evaluated via the Advising Maturity Matrix (refer to Advising Maturity Matrix Form), which consists of several criteria that reflect specific action items that each advising unit will be held accountable for demonstrating by the Office of University Advisement. The overall goal of the Office of University Advisement is for academic advising units to demonstrate progress and maturity in each unit goal by achieving an average score of at least a 3 by the 2018-2019 academic year.
Out of the five Goals A & S Advising Center received the highest average score Goal D (i.e., 3.0). It received the lowest average score in Goal C (i.e., 1.67). Overall the three lowest average score were in Goals A, B &
Currently, there are 21 professional advisors housed within this unit. Also, there is one director and three Academic Program Support Managers /Coordinators. The Coordinators are responsible for a group of advisors assigned to a specific cluster of majors. Each coordinator is designated to manage a group of six to eight professional advisors, who are assigned to service a cluster of academic programs and their students. However, the Coordinators are not responsible for advising students. Their primary responsibilities are to coordinate daily activities for and address advising issues that arise regarding their designated professional academic advisors and the associated academic programs.
Assessment
Table 1 below provides a snapshot of the five unit goals that academic advising units are evaluated via the Advising Maturity Matrix (refer to Advising Maturity Matrix Form), which consists of several criteria that reflect specific action items that each advising unit will be held accountable for demonstrating by the Office of University Advisement. The overall goal of the Office of University Advisement is for academic advising units to demonstrate progress and maturity in each unit goal by achieving an average score of at least a 3 by the 2018-2019 academic year.
Out of the five Goals A & S Advising Center received the highest average score Goal D (i.e., 3.0). It received the lowest average score in Goal C (i.e., 1.67). Overall the three lowest average score were in Goals A, B &