Seeing as though the network has 59,000 pharmacies under its network, CVS needs to come to an agreement with the network. They need to start by drafting a public notice of apology to its customers in all Target locations regarding their neglect to be responsive in making changes to the prescription the customers have been complaining about. Then, they need to change out the traditional CVS prescription bottles in all Target locations to respond to the customer complaints or at least manufacture larger prescriptions bottles like what the customers want and need. For them to appear more accessible to the customer and place emphasis of their importance to the store. Next, the company needs to send over a list of changes made in the company to Tricare. So, they could redeem themselves in the network, seeing as though they released a statement that CVS was replaced by Walgreens because they are creating a "change that is intended to provide better value and maintain convenient access for beneficiaries" (Mueller, 2016). The expected outcome would be Tricare and CVS resolving their dispute, the Tricare network re-instating the company, keeping them in Target stores nationwide, and finally, the company having access to those 9.4 beneficiaries and gaining even more revenue which would late lead to their stock prices potentially …show more content…
The goal is to keep the process smooth sailing and such training programs will ensure just that. Such training needs to cover navigating the system, navigating around problems when they occur, and navigating around new e-prescribers (Agency for Healthcare Research and Quality, 2011). Step one, consists of corporate officials selecting a vendor to do business with within the state’s requirements. Step two, would be reaching out to other organizations using the system as a tool and learning information about the system. Step three, would be making negotiations and choosing a vendor. Some of the considerations in this regards maybe asking about the timing of information and its updates, making sure that the system connects with most healthcare businesses, the frequency of errors in the system and their expected outcomes, when the system gets updated, and a host of other questions (Minnesota Department of Health, Edition 2). The final step, is putting the system into use by “collaborating with other payers, working with intermediaries to update formularies, review transaction data to identify areas of concern, and by developing incentives or reimbursement programs to offset pharmacy costs related to e-prescribing” (Minnesota Department of Health, 2015). The expected outcome in this sense would be that the Pharmacy