Essay on Staff Turnover in Hotel Industry

983 Words Oct 22nd, 2011 4 Pages
1) Background of issues at Park Hyatt Resort, Goa.
1.1) Situation Analysis
Park Hyatt Resort & Spa, Goa, India is a five star leisure hotel which attracts clients from all over the world. This hotel has many departments, but the crucial ones are food & beverage service (waiting), food & beverage production (kitchen), housekeeping (cleaning & maintenance) and front office (receptionist).From which there is a lot of staff movement particularly in the service department of the hotel, every two to three month there are staff leaving the hotel and at the same time there are recruitments taking place to fill in the gaps of the people who have already left the hotel with certain basic training provided by the hotel in the first few months.
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When these employees leave the hotel the human resources staff should recruit people and follow the training process again with the new staff. This is a very huge lose of resource and investment for the organization as a whole to train the new staff to get them to the same levels of the previous staff, so that understand the service standards of the hotel.

This issue is also important in terms of academic point of view, as it will give an insight of knowledge regarding a particular issues faced by a particular department of the hotel industry. This piece of research will help in adding more value to the overall knowledge of the particular aspects of staff turnover in the hotel industry.

2) Research Objectives
This paper will examine the underlying reasons behind the staff turnover at Park Hyatt Resort & Spa, Goa, India, specifically in the food & beverage service department. The research carried out is an in-depth investigation on non-financial rewards and how people managementwill be utilizedto carry out non-financial strategy which would directly influence staff of the service department at the hotel to stay within the hotel or the other brands of Hyatt hotels in India and abroad.

2.1) Summarized Objectives
 Evaluate the relationship of people management using non-financial rewards to retain staff
 Introduce people management strategy
 Reduce staff turnover

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