Willingness to talk and share information and effectively presenting a point of view- this involves effort on the part of the speaker to depersonalize issues that would otherwise create defensiveness. Extraverted and introverted people need to recognize their style differences and how it will affect communications. Actively listen – this includes avoiding blanket, know-it-all statements, loaded words and hyperbole. Be understanding – just because the receiver thought he or she heard the message, it does not ensure that the message was correctly received. Often, it is important to check that the message was properly received in order to verify its accuracy and to confirm to the speaker that you in fact received and understood the message. Open
