Specsavers Case Study Quality Management

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At the end of 2007, Specsavers have 1,390 stores with 26,000 employees (Wikipedia). The factors that are conducted are the following: customer care; diversity; respect and high quality. Specsavers respects the personal information and privacy is important in this company. Specsavers is committed in maintaining highest standards to protect information. The policies are conducted bound by Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in Australia. Also, it is bound by the Private Act 1993 and the Health Information Privacy Code 1994 in New Zealand and the International Labour Organization.

Question 5: (LO6d)
By adopting its collaborative approach, Specsavers researched the opinions of its employees and joint-venture partners
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This includes an intensive course that prepares each employees to become a joint venture partner later on(“Pathway Program – Specsavers Pathway / ANZ"). It is divided into four course module. Module 1 is about induction, culture and brand and how it is connected to leadership. Module 2 tackles commercial awareness and improving the financial aspect of the business. Module 3 is concern about how to manage people and their performance and building teams that are highly productive. Lastly, Module 4 is mainly about service excellence when it comes to dealing with customers and at the same time having an influential team who are customer centric. After finishing the four modules, a one day workshop follows wherein employees are being prepared for a presentation as part of the final assessment. The final assessment is the end stage of the crash course where they are needed to display what they have learned from the program and at the same time present themselves of how capable they are to handle customers and to be leaders through a presentation in front of the Specsavers …show more content…
It gives trainees the chance to ask questions and at the same time receive answers that are absolute and honest that they may not get with other co-workers. The new employee will be a much more productive member of the company since he/she will learn the nuances of the company and discuss situations with the mentor. Through this, he/she will learn quickly and will never feel being left out (“Advantages & Disadvantages of Mentoring”). Furthermore, if the mentor or coach supervises closely the new employee, it can be assured that the employee will reach certain objectives since the mentor trained that employee properly. With this kind of training, the trainee employee can have a sense of achievement through the mentor’s assessment and positive feedback that will heightened the motivation of the trainee to work harder and improve his/her performance. At the same time, the mentor will gain contentment knowing that he/she is helping another individual for the success of the company they’re both working

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