Introduction Southwest Airlines is an outstanding organization formed by the Herb Kelleher and President Colleen Barrett. Through servant leadership these two have managed a successful operation where both the customers as well as the employee’s satisfactions are met. By obtaining Christ-like servant leadership, this operation has set flight with successful frequent flyers of the airline numbers climbing every year.
What type of servant leader behaviors did Herb Kelleher exhibit in starting the airline? Herb Kelleher has a sixth sense about what is best for people. Through the behavior of conceptualizing, Herb understands the airline, and knows what purpose it serves. Additionally, Herb also shows the behavior of emotional healing. He is sensitive to the personal concerns …show more content…
Alike Herb, Colleen expresses servant leadership behaviors that reflect on “doing for the people”. Colleen shows concern by helping followers grow and succeed. She knows what it feels like to be given the opportunity to become successful. In return she wants to make sure everyone is treated fairly and feels important. Colleen reveals behavior of putting followers first. “It was Colleen who instituted the Golden Rule as the company motto.”
How do the leaders of Southwest Airlines serve others? Leaders of Southwest Airlines serve other based on the Golden Rule: Treat others as you would want them to treat you. Southwest Airlines serves their customers with the richest respect. The leaders strive to bring kindness and respect to their customers. Additionally, servant leadership leads to customers being served with a positive impact on society.
What other are they serving? Besides their customers, Southwest Airline are serving the organization, one another is a staff representative. “If the airline took care of its employees, the employees would take care of the customers, and the shareholders would win too.”
What role does the Golden Rule play in servant
What type of servant leader behaviors did Herb Kelleher exhibit in starting the airline? Herb Kelleher has a sixth sense about what is best for people. Through the behavior of conceptualizing, Herb understands the airline, and knows what purpose it serves. Additionally, Herb also shows the behavior of emotional healing. He is sensitive to the personal concerns …show more content…
Alike Herb, Colleen expresses servant leadership behaviors that reflect on “doing for the people”. Colleen shows concern by helping followers grow and succeed. She knows what it feels like to be given the opportunity to become successful. In return she wants to make sure everyone is treated fairly and feels important. Colleen reveals behavior of putting followers first. “It was Colleen who instituted the Golden Rule as the company motto.”
How do the leaders of Southwest Airlines serve others? Leaders of Southwest Airlines serve other based on the Golden Rule: Treat others as you would want them to treat you. Southwest Airlines serves their customers with the richest respect. The leaders strive to bring kindness and respect to their customers. Additionally, servant leadership leads to customers being served with a positive impact on society.
What other are they serving? Besides their customers, Southwest Airline are serving the organization, one another is a staff representative. “If the airline took care of its employees, the employees would take care of the customers, and the shareholders would win too.”
What role does the Golden Rule play in servant