Southwest Airlines Leadership Case Study

Superior Essays
In over 40 years of dedicated service, Southwest Airlines which is a Dallas, Texas based company sustain its image as the best of the rest with ideal customer service by an abundance of workers to over millions of customers on a yearly basis. Southwest Airlines has around 4,000 flights taking off on a daily basis amongst a system of almost 100 locations within the United States and numerous locations throughout the world. Importantly, Southwest Airlines established a connection to Long Beach, California during the beginning of June of this year. According to Farris & Swartz (2006), “The Southwest Airlines business model has made it arguably the only consistently profitable airline in the world” (p. 58).
Now, when it comes down to conditions
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In Southwest Airlines mind, storytelling is a very important effort to instill into workers of the organization the company important ambition and to emphasize the ambitions in their daily interplay with consumers. One thing that is great about Southwest Airlines is that it honors the employees on a monthly baise that has when the extra yard to make the organization look good. Southwest Airlines enforces productive demeanors through an assortment of employee’s appreciation and awards events which is …show more content…
Southwest Airlines organization standard influence intensely effective operation, immensely aimed attention on the consumer’s knowledge, cost efficient pricing, and logistics resolutions, daily projective thinking, and a positive group of workers and colleagues. According to this great strategy, Southwest Airlines is known to have conquered numerous competitive advantages that have admitted it to remain admissible in the light of a progressing scene. One of the most important competitive advantages of Southwest Airlines is it broad vision on employing the right applicants. Southwest Airlines takes a positive note in focusing on being a people honored airline that runs with a happy and accessible workers and group

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