somerset global supply chain Essay

2671 Words May 22nd, 2014 11 Pages
Discuss Somerset’s global supply chain.
Somerset Furniture Company (SFC) was founded in 1957 in Randolph County, Virginia. Traditionally, SFC manufactured large, medium-priced, ornate residential home wood furniture such as bedroom cabinets and chests of draws, and dining and living room cabinets, tables, and chairs. Somerset prides itself on customer service. They believe that late deliveries to its customers would harm its credibility and result in loss of customers and excessive inventories. Somerset has recently set up new strategies and tactics to meet goals and improve global supply chain. They first found their problems were, and focused on its core capacities that will improve productivities and reduce inefficiency to win in the
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Alternative Suppliers: Somerset should begin exploring opportunities with different global suppliers. Given quality concerns with production facilities and the difficulties with improving transportation and shipping resources, China may not be the best supplier for Somerset. By securing a different supplier, Somerset can not only improve its quality (thus securing its reputation), but also improve the expedience with receiving its ordered goods. These improvements can result in cost savings and improved customer service for Somerset.
Discuss strategic and tactical changes that might improve the company’s supply chain performance.
Collaborative Data Collection: Somerset needs to partner with the stores they deliver furniture to in order to gather sales and other data customer facing attributes like delivery performance, fill rate and order fulfillment. They could use this data to address supply chain response time and make their production more flexible. This entire process should be automated and accessible over to all of the stakeholders.
By evaluating this data and comparing it with data about their competitors Somerset can develop a more accurate model for forecasting future sales and returns by reducing the variability due to a shorter lead time. Optimizing the customer facing fulfillment system will provide insight into how to adjust their internal supply chain process. For example, Somerset will be

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