Social Roles Of MT. Com And The Solon Family

Improved Essays
In today’s society, they are various types of subcultures. The two subcultural groups I am associated with are MT.com and the Solon family. The social roles I played for these two subcultural groups are customer service representative and being an aunt to my nieces. Both groups are very important to me because of the integral rules I play as an employee and an aunt.

As a customer service representative, the expectations I have for myself is to arrive to work on time as schedule. Our dress code is casual wear. My normal activity include sitting at my desk, using my headset so my hands can be free for typing, getting ready to greet my customers, and address their questions/concerns. As a member of the Solon family, my nieces look up to me as a role model, because I take the initiative to assist them with their homework, provide guidance and motivation. Another role as an aunt is to be a second mother by nature and shower them with unconditional love.

The folkways of being a customer service representative include listening to the customer’s needs and addressing them promptly. The positive sanctions of
…show more content…
The common languages I used with my nieces are “I love you”, “How was school today?”, “Did you do your homework?”, “Do you have any projects?” The Atomtickets.com belongs to the economic institution because it is a company that deals with money. The service the company provides is to facilitate transactions for ticket sales for various theaters as a third party. The social institution the Solon’s family belongs to is the family institution. Family is the number one institution that plays an important role in everyone’s life and is the foundation of

Related Documents

  • Decent Essays

    Invista Suspension Paper

    • 108 Words
    • 1 Pages

    I've been asked by upper management to discuss this issue with you further. This oversight to Kevin's attention has caused a real problem with Invista and they have a negative view of SMC's performance. This took a lot of time to resolve since the communication on the price increase sent back in August of 2016 was not logged in Chempax when it's received. This is a written warning that any further occurrences will lead to discipline that includes suspension or termination. Customer service serves as the first impression a customer has of SMC and we are held to a higher standard for both our internal and external…

    • 108 Words
    • 1 Pages
    Decent Essays
  • Improved Essays

    Amy Tan Comparison

    • 1349 Words
    • 6 Pages

    Assignment 3 Comparison Although Richard Rodriguez and Amy Tan both had a distinct perception of the importance of their intimate family language, they both had the same similarities of facing the struggles they perceived society required of them which was learning the English language. Both Tan and Rodriguez faced these struggles at different points of their lives and had to manage whether they would let the English language conflict with their family’s language. They are fighting to identify whom they want to be in society and whether they want to maintain their roots and language of their culture or adapt to where they now reside. Aside from their differences the similarities they both shared with each other was significant due to them being in the same position and deciding whether they wanted to…

    • 1349 Words
    • 6 Pages
    Improved Essays
  • Improved Essays

    Secondly, when running a business you deal with several types of moods and personalities of people. So having good components in customer service does help the environment. A&B towing service will have a phone representative and with this position the phone representative must be prompt when answering the phone and greet the customers. When tracking the information on the customer location the presentative must be professional and have address information correct. Effective communication will be the biggest priority with the phone representative.…

    • 762 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    There are several co-cultures to which one can belong. The co-cultures that I relate to are female, African American, middle-class, a border between generation X and the new millennial. I am a 34 year old mother of two boys and I am not a stay at home mom. I relate to most young mothers here in American when it comes to being a young black women who are raising African American males.…

    • 736 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    Roles are the expectations of the individual that are attached to their status. Being a woman…

    • 751 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    When explaining the type of english she uses with her family, a type of “broken” english, she states, “It has become our language of intimacy, a different sort of English that relates to family talk, the language I grew up with.” The author also goes on to talk about the type of English she uses with true English speakers and how she even sometimes used it to help her mother out of tricky situations caused by her mother’s lack of fully understanding the english language. The knowledge of a language can help an individual integrate with a whole new group of…

    • 622 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    FFA Subculture Report

    • 973 Words
    • 4 Pages

    The subculture I chose is the FFA which is also known as the future farmer organization. I started in this organization when I was a sophomore in high school. The organization starts in the middle school and goes into high school. My high school isn’t big on FFA, so I had to find out through a mutual friend. When I started in this club I didn’t know what to except so I was shy at first and didn’t volunteer for activates as much as I should have.…

    • 973 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Wouldn 't it be an answer to a prayer if your product or service went viral and you were in demand worldwide? Well, yes and no. As a client is fond of saying, "Be careful what you wish for. " I suggest instead: "Be prepared for what you wish for." I 've been told that when Sue Grafton wrote A Is For Alibi, and the book was a hit with the publisher, she was immediately contracted to write the series of A-Z mysteries, something she had not prepared for.…

    • 912 Words
    • 4 Pages
    Improved Essays
  • Decent Essays

    LETTER OF INTENT I grew up watching my mother care for people as a nurse as she left for work every day she was aware she was making a difference in peoples lives which gave me the passion of pursuing therapeutic recreation. I strongly believe by providing variety of programs, crafting and leisure activities for individuals with mental and physical disabilities will stimulate their minds to allow them to integrate into the community. So, I have found myself an idealistic career by pursuing Therapeutic Recreation Bachelor Degree at Douglas College. My name is Patrina Mowatt-Hengari, born into a family where we value empathy and nurturing each other with a high level of integrity.…

    • 666 Words
    • 3 Pages
    Decent Essays
  • Decent Essays

    I would consider myself as a member of the "Nerd" subculture. I think that my group is a subculture instead of a counterculture because “Nerd” are considered the super smart people in society. Also “Nerd” can be considered a subculture because they tend to along with what most believe. In a subculture, you must have common beliefs and values. As stated before we accept what the World presents…

    • 82 Words
    • 1 Pages
    Decent Essays
  • Decent Essays

    Customer Care for it and Telecoms Professionals 1.1 Describe the types of internal and external customers with whom IT and Telecoms Professionals interact Internal customer service is all baces around how the team works together to deliver the best response to customers this could come in the way of a sales repasentiative for the company might be placing orders for a customer but he might not get on very well with the sales team who is taking the order this can sometimes lead to the customer need to wait longer for any questions they might have. External customer is the key source of income to the company. with out good customer service the customer might not want to make a repeat order or cancel his order all together. by the customer doing this it can have a domino effect within the company this leading to management…

    • 652 Words
    • 3 Pages
    Decent Essays
  • Improved Essays

    Mechanic Racing Career

    • 572 Words
    • 3 Pages

    The career that I have choose is mechanic racing. In the following essay I will talk about why I have choose mechanic racing as my career. You can expect to read about my passion toward race cars and the reason why I feel impulse of this being my career. I hope you enjoy learning about my future career. The career I have chosen to purse is mechanic racing.…

    • 572 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    Regardless of how a business deals with its customers, the business has to always use a customer lens, which means the company looks through the customer’s eyes. The Walt Disney Company shines at customer service, and the reason is that the company, in constructing every consumer experience, gazes at everything through the eyes of the consumer. Every time the company comes into contact with the customer, they do it with an experience approach, not a task approach. When businesses enter into their customer connections as tasks rather than experiences, customers feel better handled through the system rather than just feeling appreciated. It is simple to descend into the task approach; it is the experience approach that enhances customer faithfulness.…

    • 1686 Words
    • 7 Pages
    Improved Essays
  • Superior Essays

    1.1 Describe the importance of developing relationships with customers Having a good rapport with your customers is extremely important for the success of any company. Having a solid relationship with your customers can help ensure that the business continues to progress and remain successful. A good way to develop a solid relationship with your customers is to reward loyalty, by simply sending a thank you note or a money off voucher can help to build and maintain brand loyalty, it also helps to introduce incentives such as a customer loyalty program as it will help to entice customers to return.…

    • 1142 Words
    • 5 Pages
    Superior Essays
  • Improved Essays

    Customer satisfaction “A statistic says people will share a positive experience with an average of five people and will share a bad experience with an average of nine people.” Many of us have told our friends and love ones about places to try and why to try them and told even more people places to avoid because we do not want them to experience what we have. The employee and customer interaction determines if a customer will return and if they return if they are going to bring more people or spend more money. This is why customer service is very important. There are several reasons why I support good customer services.…

    • 777 Words
    • 4 Pages
    Improved Essays