Operation Management Process
Supply chain management
Supply chain management is the oversight of all the activities that are involved in providing the end user with a good or service (Satterlee, p.232, 2013). The idea of supply chain management is described by Satterlee (2013) as the stage …show more content…
(Satterlee, p.226, 2013). Customer satisfaction plays a big role in Six Sigma and in any organization and you always want your customer satisfied. “As an organization implementing Six Sigma will be making substantial changes to the way it operates the internal and external systems of its business, leadership must consider the human element in those changes and ensure that the change is successful” (Satterlee, p.227, 2013). “The work that goes into understanding the customers ' needs is extensive and can create an amazing number of ideas to meet those needs” (Bossert, p.39, …show more content…
Despite a high rate of project failures, “organizations expect projects to be completed faster, cheaper, and better. The only way that these objectives can be met is through the use of effective project management processes and techniques” (Mochal, 2009). In order to successfully complete a project, managers must plan, define the project guidelines and procedures, manage work, monitor the schedules and budgets, assess risks, and ensure that the sponsor approves the scope of the project.
The goals Sig Sigma are to eliminate waste and improve performance. An organization implementing Six Sigma will be making substantial changes to the way it operates the internal and external systems of a business. (Satterlee, 2013). Six Sigma certified employees can receive special “belts” for their knowledge of lean management. “Each belt color describes the knowledge of the people who have earned those belts” (Satterlee, p.227, 2013). Yellow belts are the most basic, green belts assist with analysis, black belts solve problems, and master black belts strategically implement Six Sigma processes into the