Operation Management Process

Improved Essays
Introduction to the Topic Operations management has proven to be very applicable for all organizations that produce goods or services by using the most efficient and effective. This paper discusses how supply chain management helps an organization to accomplish goals. The essence of project management and how it is used within an organization, to complete specific tasks at hand. Lastly, the importance of Six Sigma as a goal to decrease defects and increase processes.
Group Consensus
Supply chain management
Supply chain management is the oversight of all the activities that are involved in providing the end user with a good or service (Satterlee, p.232, 2013). The idea of supply chain management is described by Satterlee (2013) as the stage
…show more content…
(Satterlee, p.226, 2013). Customer satisfaction plays a big role in Six Sigma and in any organization and you always want your customer satisfied. “As an organization implementing Six Sigma will be making substantial changes to the way it operates the internal and external systems of its business, leadership must consider the human element in those changes and ensure that the change is successful” (Satterlee, p.227, 2013). “The work that goes into understanding the customers ' needs is extensive and can create an amazing number of ideas to meet those needs” (Bossert, p.39, …show more content…
Despite a high rate of project failures, “organizations expect projects to be completed faster, cheaper, and better. The only way that these objectives can be met is through the use of effective project management processes and techniques” (Mochal, 2009). In order to successfully complete a project, managers must plan, define the project guidelines and procedures, manage work, monitor the schedules and budgets, assess risks, and ensure that the sponsor approves the scope of the project.
Concept three
The goals Sig Sigma are to eliminate waste and improve performance. An organization implementing Six Sigma will be making substantial changes to the way it operates the internal and external systems of a business. (Satterlee, 2013). Six Sigma certified employees can receive special “belts” for their knowledge of lean management. “Each belt color describes the knowledge of the people who have earned those belts” (Satterlee, p.227, 2013). Yellow belts are the most basic, green belts assist with analysis, black belts solve problems, and master black belts strategically implement Six Sigma processes into the

Related Documents

  • Improved Essays

    The BT’s CEO Pierre Dannon possessed a strong commitment to quality improvement. Pierre and his team were building a new system which would be highly focused over customers. This had helped in attaining Company’s goal of serving lifetime experience along with huge customer base. It was recognised by the management the necessity of quality approach to support the achievement of some challenging goals. The total quality approach would be obtained by involving everyone’s daily commitment.…

    • 1371 Words
    • 6 Pages
    Improved Essays
  • Improved Essays

    Pmo Advantages

    • 984 Words
    • 4 Pages

    The advantages of project management office These days, every company needs to improve and adapt themselves in order to continue running their business in the competitive and fierce market due to the changing trends. Some companies have a lot of projects to manage which are important for the successful continuity and growth of the companies. Therefore, Project Management Office (PMO) can definitely help organizations to maintain the standards and processes in each project. Establishing a PMO provides various advantages and huge positive changes to every organization (Cyber Wealth Zone Blog, 2011). First of all, without the PMO, each project must be viewed, controlled, and dealt by own project managers in each department.…

    • 984 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Evidently, the importance of being adequately trained would bring joy and confidence most of the time in a workplace. Clearly, to lead properly others demand good listening and thorough learning. The more we learn, the more we become effective at problem solving or decision making. Freshly hired as a practice manager, it is a prime opportunity to enjoy this training session, increase our knowledge, and fulfill our feeling of being confident. Two great presenters Simon Sinek and John C. Maxwell have detailed widely what to learn and how to delegate leadership skills to value our workplace environment.…

    • 899 Words
    • 4 Pages
    Improved Essays
  • Great Essays

    Such techniques include Six Sigma, Total Quality Management (TQM), and Just in Time. These techniques play a vital role in the strategy and success of many companies, and they deal with disciplined, data-driven approaches that eliminate defects, encompasses a set of management practices geared to ensure the organization consistently meets or exceeds customer requirements, thus saving the company time and eliminating waste. These complementary elements of an integrated strategy are aimed at improving competitiveness. Operations Management Operations management comprises those areas of…

    • 1673 Words
    • 7 Pages
    Great Essays
  • Improved Essays

    It is the key component of what makes the business successful. While working with Enterprise I have been able to see what it takes and how important our customers are. Every completely satisfied customer keeps the brand alive and the retention rate high. Each handshake, smile, and positive attitude is just a few things that go into delivering the promise to customer. By treating our customers with respect, focusing on high level of service, and understanding the needs of every customer links to building a secure relationship with each customer.…

    • 817 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    This planning system should be one that works alongside your business and helps you achieve your goals. Technology has greatly advanced over the years, and there are now systems that can be hue benefits to companies looking to improve demand planning. Selecting the right technology is important and you should carefully review the options that are available to your company. While choosing this system, be sure to watch for options that offer data models that fit your company and your goals. Those businesses who are able to master these particular items listed above are those who will truly excel in the world of demand planning.…

    • 1208 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    DFMA helps focus on manufacturing issues during the product design. By getting ahead of the situation can help prevent further issues. As well, it can be a powerful tool to improve product quality and lower manufacturing cost. Lastly, process design affects inventory because if a product is not designed to the specific needs of the company the products (inventory) is left behind, accumulating…

    • 769 Words
    • 4 Pages
    Improved Essays
  • Great Essays

    First, there must be the Strategy of engagement. It involves the creation and definition of vision and mission statements of the company. The second stage involves the mapping of the stakeholders. The leading authority must come up with way in which it will determine the roles and scope of each of the shareholders (Koller, 2005). Additionally, the will be a definition on the level of engagement that each member will have.…

    • 1323 Words
    • 6 Pages
    Great Essays
  • Improved Essays

    New World focus on continuous improvement, Great quality customer skills are beneficial for every company.  Communicated to all staff in a manner: As a good business for New World it is very important to communicate with each other perfectly. It is very helpful for new staff to learn the things easily and if they know how to communicate they give good service to customers as well. Need to give good training so they can work properly.  Quality services are implemented and monitored by: New World are implements quality services, By rewarding to customers and employees.…

    • 1309 Words
    • 6 Pages
    Improved Essays
  • Improved Essays

    Through the application of comprehensive programming and proper understanding of different aspects of workers, the firm’s human resource management will foster team work and ensure high quality of services (Society for Human Resource Management, 2011). The firm’s Human Resource will continually develop and provide different skills and maintain high level of balance between the workers personal and professional lives. The firm’s Human Resource is dedicated towards the provision of the highest quality customer service delivered with a sense of warmth, friendliness and high degree of pride (Society for Human Resource Management,…

    • 957 Words
    • 4 Pages
    Improved Essays