FRESENIUS CORE VALUES:
Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values: patients and partners first, honesty and integrity, quality and compliance, collaboration, no-limits mindset and results oriented. These values support our promise to improve the quality of life of every patient every day.
PURPOSE AND SCOPE:
Sr. Support Technician provides in-depth support to diverse customer telephone inquiries of applicable devices within the assigned function(s). The incumbent communicates broad …show more content…
• Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements.
• Maintain current knowledge of applicable devices and/or troubleshooting techniques to continually provide effective customer service in a clear and concise manner; demonstrating broad knowledge and sound judgment in the resolution of diverse operational and/or technical issues.
• May be required to have familiarity on the effective management of diverse testing/and or calibration tools within the assigned function(s).
• Provide backup support for diverse positions within the assigned function(s) as required.
• Act as a technical resource for cross-divisional teams and/or internal customers.
• Establish and maintain strong relationships with internal and/or external customers through effective understanding and interpretation of established company policies and procedures during all customer interactions.
• Mentor other staff as applicable.
• Assist with various projects as assigned by direct …show more content…
• Fluency in Spanish preferred.
• Strong computer skills with demonstrated proficiency in word processing, database, spreadsheet and email applications.
• Possess logical and critical thinking skills to effectively resolve diverse problems in a clear and concise manner.
• Strong time management skills with the ability to multitask concurrent priorities in an organized manner.
• Excellent customer service skills to productively handle confidential information with a high level of professionalism, discretion and tact.
• Strong oral and written communication skills to effectively communicate with diverse audiences and/or all levels of management.
ACKNOWLEDGEMENT:
Review and comply with the Code of Business Conduct and all relevant Company and Division policies and procedures, and local, state, and Federal laws and regulations. Employees with supervisory responsibility ensure staff understand and comply with the Code of Business Conduct and all relevant Company and Division policies and procedures, and local, state, and Federal laws and regulations, and establish effective internal systems and controls to promote such
Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values: patients and partners first, honesty and integrity, quality and compliance, collaboration, no-limits mindset and results oriented. These values support our promise to improve the quality of life of every patient every day.
PURPOSE AND SCOPE:
Sr. Support Technician provides in-depth support to diverse customer telephone inquiries of applicable devices within the assigned function(s). The incumbent communicates broad …show more content…
• Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements.
• Maintain current knowledge of applicable devices and/or troubleshooting techniques to continually provide effective customer service in a clear and concise manner; demonstrating broad knowledge and sound judgment in the resolution of diverse operational and/or technical issues.
• May be required to have familiarity on the effective management of diverse testing/and or calibration tools within the assigned function(s).
• Provide backup support for diverse positions within the assigned function(s) as required.
• Act as a technical resource for cross-divisional teams and/or internal customers.
• Establish and maintain strong relationships with internal and/or external customers through effective understanding and interpretation of established company policies and procedures during all customer interactions.
• Mentor other staff as applicable.
• Assist with various projects as assigned by direct …show more content…
• Fluency in Spanish preferred.
• Strong computer skills with demonstrated proficiency in word processing, database, spreadsheet and email applications.
• Possess logical and critical thinking skills to effectively resolve diverse problems in a clear and concise manner.
• Strong time management skills with the ability to multitask concurrent priorities in an organized manner.
• Excellent customer service skills to productively handle confidential information with a high level of professionalism, discretion and tact.
• Strong oral and written communication skills to effectively communicate with diverse audiences and/or all levels of management.
ACKNOWLEDGEMENT:
Review and comply with the Code of Business Conduct and all relevant Company and Division policies and procedures, and local, state, and Federal laws and regulations. Employees with supervisory responsibility ensure staff understand and comply with the Code of Business Conduct and all relevant Company and Division policies and procedures, and local, state, and Federal laws and regulations, and establish effective internal systems and controls to promote such