Complete Name: Unit 1 Student Name: Canady, Tammy ********************************************************************************************************** 1. The Customer Service Profession ********************************************************************************************************** 2. Answer questions in each of the Knowledge Check areas on pages: 10, 17, and 28. Student Answer: P. 10 1. “Service Sector is a more accurate term, since many organizations provide some form of service to their customers even though they are primarily engaged in research, development and manufacture of products”2.…
Now, Brian did make a good point in that, he was not sure if the manufacturers are owned by the company who owns the rights to originally sell the product, since most products are made overseas. If that is not the case, then the distribution channel would like like manufacturer to company to wholesale to retailer to customer or manufacturer to company to retailer to customer. The store positioning might be different when it comes to vendors than to customers and also just individually among the each vendor and customer. This is due to the sheer importance of relationships and customer service in this business industry. A reputation or image could be good for one law enforcement agency, but be bad for another one.…
If you have ever worked in the foodservice industry you know about the behind the scenes action that occurs behind the ominous “employee only” doors. If you’ve ever been a patron of a restaurant you’ve seen employees pass back and forth through those doors carrying heavy trays and skillfully balancing multiple scalding hot dishes, all with smiles on their faces. They are not smiling inside. According to the United States Department of Labor, “The Fair Labor Standards Act (FLSA) requires payment of at least the Federal minimum wage to covered, nonexempt employees.…
The purpose of the ASCA National Model is to outline the components of a comprehensive school counseling program, and bring school counselors together with one vision and one voice, which focuses to improve student achievement (ASCA National Model, 2012, p. xxi). The use of the ASCA National Model is essential to a successful counseling program, and I really saw this in action when setting up my counseling session. The ASCA states that “effective school counseling programs are a collaborative effort between the school counselor, parents, and other educators to create an environment that promotes student achievement” (p. xxi). Over the past few weeks I have worked with my collaborative team of teachers, counselors, and parents to determine…
More chain stores are dominating the retail industry landscape. Therefore, potential new entrants are an issue due to the advantage they have with centralized buying and vertical structure(Investopedia Staff, n.d.). Suppliers have very little power in this industry (Investopedia Staff, n.d.). Buyers, customers demand high quality products at bargain prices.…
INTRODUCTION: There has been a significant rise of Internet based information, developments in communication and technology. A dedicated SCM can be framed with these advancements in order to face the strategic and operational objectives of a company. It is estimated that one in six firms had reshored its manufacturing to UK from other countries. The concept of Supply chain is to integrate the end to end operations of a business, managing the sources, flow of materials considering a total systems perspective among multiple functions and suppliers.…
SUSTAINABLE SUPPLY CHAIN MANAGEMENT PRINCIPLES From working personally with the Woolworths company I was able to see how and why inventory was transferred from suppliers to stores. The Woolworths company uses a very simple inventory management system. As a supermarket, having the adequate number of stock in stores at all times is pivotal in keeping customers satisfied after every shop at a Woolworths store. In order to achieve this goal, Woolworths supermarkets use an electronic inventory management system that sends alerts to the specific warehouse when stock is low or is expected to run out.…
Task 3- Support There are four difference sectors which are involved in the support of service users which are statutory, private, voluntary and informal. The statutory sector provides care for service users which is funded by the government for example the NHS. The statutory sector would provide care for a service user who has suffered from a stroke by giving them the medication they require and even surgery if necessary. The statutory sector would also provide a GP to consult with someone who has contracted influenza.…
Abstract This essay focuses on how challenge in managing supply chain of Waitrose’s strategic programme called “category leadership” for the purpose to gain the most market shares and becomes the biggest supermarket chain in UK. Because supply chain management involves to all entities along the system hence it is important that the company should concern for good relationship on both suppliers’ and customers’ side. The first challenge relies on supplier relation. There is a suggestion to reduce number of dealing suppliers and remain only the “key” suppliers who are qualified and reliable.…
Aldi uses a Cost-Focused competitive strategy. This can be seen by the way that Aldi takes more consideration of the middle class people that live in rural and suburban areas by introducing the lower prices on most of its products. Aldi focuses more on high volume and fewer products, so that they are able to increase their sales and still offer lower prices. Another thing that Aldi does to implement the cost-focused competitive strategy is that they are not open for twenty-four hours like many of the other grocery stores are. As a result of this, Aldi is able to decrease its staff and utility costs, and can offer its employees better working hours without the obstacle of a third shift.…
CHAPTER I INTRODUCTION In today’s business, e-business is very common for utilizing information and communication technology to support all the activities of the business. E-business is a business that runs via online, it is including buying and selling of goods and services through the internet. With e-business, companies are able to link their internal and external data processing system to be more effective and efficient.…
SWOT analysis: Following section covers the SWOT model analysis of Morrison that focuses on its key strengths, weaknesses, Opportunities and Threats and it helps in assessing it against other players in the Supermarket business. S- Strengths: Below are the key strengths of Morrisons: 1. Quality of fresh foods: Morrison is the 2nd largest fresh food manufacturer in UK (Morrisons, 2015). Quality of fresh foods, which are prepared in-store, allows customers to choose from a variety of fresh food items, which is a major strength of Morrisons and is also widely acknowledged by its customer base.…
2- Demand shifts for different categories of goods and services: Is an opportunity for the bookstore Jarir because Jarir dealt with the different categories of the diversity of its products and services, did not continue on…
1.0 Introduction Cultural differences influence an organisation’s ability to penetrate a foreign market. As Ahistrom and Bruton (2009) note comprehending culture is vital to understanding the differences in business globally (p. 36). Various cultures have different management, communication, and negotiation styles that are influenced by societal values and norms. Therefore, companies that penetrate a new market have culture to contemplate besides a country’s legal structure, economic position, and competitors. Consequently, some multinational companies will employ different strategies such as diversification, product development, franchise, or mergers in order to penetrate foreign markets with distinct cultures.…
Short distance can take the route of trucking, packaging and a great example of this is Wal-Mart "hub and spoke" system where the hub was the distribution centers and the "spoke" was the local stores. Same way Wal-Mart revolutionized the supply chain system, Amazon's futuristic drone delivery is looking very promising. The long distance shipment takes the route of railroad, air, package water, and pipeline. The rail is used for long distance, bulk items, and slower process compared to trucking. Trucking is for getting from point A to B to point C.…