Shopping Experience Essay

We have all experienced our fair share of pleasant and unpleasant shopping experiences. Most of these memories from these experiences fade over time. However, some of these experiences are so phenomenal or extraordinary they have a lasting impression on us. On the other hand some of them are so unpleasant or foul that they leave us with a bad image of a once favorite store. I can recall one shopping experience that was horrendous. It happened while I was shopping for a crib at Kmart. In the paragraphs to come I will explain what caused this shopping experience to end so badly. Second, I will explain how the store could have improved this situation and made it a better shopping experience for me. The second shopping experience that I can recall …show more content…
I decided to go to Kmart to look at their selection. When I arrived at Kmart, I headed straight to the infants section. On display was this beautiful dark cherry wood crib with a changer attached. I knew this was the crib I had wanted to buy; it would look wonderful with the rest of the furniture in my daughters’ room. Unfortunately, there were no more cribs on the counter. After looking for fifteen minutes, I was able to locate an employee. This employee was standing by the fitting room, behind a fixture of clothing on her cell phone. She looked up and asked “Can I help you with something?” in a snotty voice. I told her what crib I wanted and asked if she had more in the back. Fifteen more minutes passed and she was nowhere to be found. I was quit frustrated at this point, when an older employee came up and ask if she could help me with anything. I explained what I wanted and she went to the back and found the crib I had wanted. I explained to her that I wasn’t done shopping and she took the crib up front for me and explained to me that when I got to the check out to tell them the crib was mine. When I got up front and paid for my stuff I had to wait another 15 minutes so they could find someone to load the crib for me. I have never in my life had such bad customer …show more content…
However, that changed when I went to Sam’s club for some party supplies. I had gone to Sam’s club to get some stuff for my Halloween party. When I had arrived I was overwhelmed because I was on a time constraint and didn’t know where anything was. This really nice employee approach and ask if she could be of assistance to me. I showed her my daunting list of supplies I need and explained I was running out of time. This employee walked around and showed me exactly where everything was. She then took me to the registers, where I figured I would thank her for assistance and leave, but to my surprise she stayed and helped me load my heaping cart into my car. I was astonished at how amazing she made my shopping