Essay on SHC 51 Communication unit of Diploma 5

4780 Words Jan 25th, 2014 20 Pages
ABILITY PROFESSIONAL TRAINING LIMITED
CHARTERED MANAGEMENT INSTITUTE
LEVEL 5 DIPLOMA IN LEADERSHIP FOR HSC et al. ASSIGNMENT UNIT NO. SHC 51
USE AND DEVELOPE SYSTEMS THAT PROMOTE COMMUNICATION

Ludovit Holub

1. Be able to address the range of communication requirements in own role 1.1 Review the range of groups and service users whose communication needs must be addressed in own job role In my role as a Care Coordinator I understand that building a good relationship with staff, service users, their families and health care professionals is one of the most important aspects of my job role. I need to be aware of service user service users preferred methods of communication and also to support them to use it.
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If people don't communicate well they limit their ability to connect on any meaningful level and, at the extreme, can create conflict. It is important that I show respect to those I work with. The code of practice states that communications should be conducted in an appropriate, open, accurate and straightforward way. By communicating in this manner others will have trust and confidence in you and your abilities.
There are many potential barriers to communication and these may occur at any stage in the communication process. Anything which blocks the meaning of a communication is a barrier. Barriers may lead to your message becoming distorted or even not received at all, and you therefore risk service users not getting the care and support they require, as well as causing confusion and misunderstanding. Effective communication involves overcoming these barriers.
Barriers to communication include:
Physical barriers
Physical barriers are often due to the nature of the environment. An example of this is the natural barrier which exists if staff are located in different buildings or on different sites. Likewise, poor or outdated equipment, particularly the failure of management to introduce new technology, may also cause problems. Staff shortages are another factor which frequently causes communication difficulties for an organisation. Whilst distractions like background noise, poor lighting or an

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