The Office Is a bar and grill restaurant located in Janesville, WI. We will be serving the usual drinks that any bar would serve and we will also be offering grill food. The menu will offer hamburgers, brats, French fries, cheese curds, chicken strips, Philly Cheese Steak sandwiches, etc. The business will consist of Matt Cronk as the bar owner. Joey Lincicum as the Bar Manager and Amber Hofmaster as the Grill Manager.
Matt has the responsibilities of filing proper paperwork, acquiring the proper licenses and permits, paying the utilities.
As bar manager Joey will be keeping the bar stocked with plenty of liquor and also assuring that there is enough on hand when a bottle goes empty. Joey will be in charge of training all new bartenders …show more content…
We have multiple goals for our customer service department. Many of the customer service goals pertain to training our employees. This includes calling customers by names, showing enthusiasm when talking to customers, following up with the customers, and showing empathy when dealing with complaints. Another part of our plan deals with providing a functional website with a FAQ that is easy to access. Our smart goal will be to respond to all customers that walk through the door within a minute. Customers online should get responses within a day. All customer issues should be solved within an hour. Another goal is to get over 50 likes on the bar 's Facebook page within 3 months. The Office 's smart goal will be to decrease the amount of time customers have to wait for their food and drinks. The Office will measure this by timing the deliveries. The Office will call back customers to check on satisfaction. The orders will be given to the kitchen right after someone puts in an order. As soon as the food is done, the order will be taken out. This goal is realistic. It decreases the time a customer has to wait which will make future customers more likely to order from us. This process will begin right away. It will take three weeks in order to train our employees. This process will take 2 months in order to see …show more content…
Customer Service face to face:
1.) Be sure to greet customer when they enter the establishment.
2.) Ask the customers how they are doing and be sure to smile.
3.) Be polite and courteous
4.) Make eye contact
5.) Offer suggestions if the customer is unsure what to eat or drink.
6.) Offer appropriate condiments and be sure there is silverware and napkins available.
7.) Be aware of your surroundings and try to attend to customers promptly.
8.) Offer additional drinks when the customer is almost finished.
Customer Service via Telephone:
1.) Be sure to smile. Just because the customer cannot see you on the phone doesn’t mean they can’t hear the mood that you are in. When you smile on the phone it actually makes a difference on how you project your voice toward the customer.
2.) Answer the phone with a positive attitude and be sure to greet the customer by
a. Asking them how you can help them.
b. Clearly state your
Matt has the responsibilities of filing proper paperwork, acquiring the proper licenses and permits, paying the utilities.
As bar manager Joey will be keeping the bar stocked with plenty of liquor and also assuring that there is enough on hand when a bottle goes empty. Joey will be in charge of training all new bartenders …show more content…
We have multiple goals for our customer service department. Many of the customer service goals pertain to training our employees. This includes calling customers by names, showing enthusiasm when talking to customers, following up with the customers, and showing empathy when dealing with complaints. Another part of our plan deals with providing a functional website with a FAQ that is easy to access. Our smart goal will be to respond to all customers that walk through the door within a minute. Customers online should get responses within a day. All customer issues should be solved within an hour. Another goal is to get over 50 likes on the bar 's Facebook page within 3 months. The Office 's smart goal will be to decrease the amount of time customers have to wait for their food and drinks. The Office will measure this by timing the deliveries. The Office will call back customers to check on satisfaction. The orders will be given to the kitchen right after someone puts in an order. As soon as the food is done, the order will be taken out. This goal is realistic. It decreases the time a customer has to wait which will make future customers more likely to order from us. This process will begin right away. It will take three weeks in order to train our employees. This process will take 2 months in order to see …show more content…
Customer Service face to face:
1.) Be sure to greet customer when they enter the establishment.
2.) Ask the customers how they are doing and be sure to smile.
3.) Be polite and courteous
4.) Make eye contact
5.) Offer suggestions if the customer is unsure what to eat or drink.
6.) Offer appropriate condiments and be sure there is silverware and napkins available.
7.) Be aware of your surroundings and try to attend to customers promptly.
8.) Offer additional drinks when the customer is almost finished.
Customer Service via Telephone:
1.) Be sure to smile. Just because the customer cannot see you on the phone doesn’t mean they can’t hear the mood that you are in. When you smile on the phone it actually makes a difference on how you project your voice toward the customer.
2.) Answer the phone with a positive attitude and be sure to greet the customer by
a. Asking them how you can help them.
b. Clearly state your