Rachael, You are correct when you stated in your second paragraph that the best practices for servant leadership should build up employees, growing them in their strengths and abilities while creating an environment that encourages great customer service. In addition to the “best practices” that constitutes a secure employee environment, the focus of servant leader managers in organizations needs to shift from processes and outcomes to people and the future, which presents a threefold challenge for the organization. These challenges include (1) how to develop workers and unleash their creative potential, (2) how to create a positive workplace that will attract and retain talented workers, and (3) how to reinforce innovations and risk-taking
