Angela,
Active listening is a very desirable trait for leaders to have, and it takes a lot of practice to master the right way. In chapter six Daft discusses servant leadership and Greenleaf’s model which includes listening. Daft (2015) states, “listen first to affirm others. One of the servant leader’s greatest gifts to others is listening authentically.” (p. 178). Here are a few ideas that will help you in becoming a better listener: Maintain eye contact with the speaker; don’t allow distractors such as a cell-phone to get in the way; reflect on what the speaker just said by paraphrasing him or her. Also, remember that one of the keys to Goldsmith’s concept in feedforward is that the feedback given must be about the future and not the past
Active listening is a very desirable trait for leaders to have, and it takes a lot of practice to master the right way. In chapter six Daft discusses servant leadership and Greenleaf’s model which includes listening. Daft (2015) states, “listen first to affirm others. One of the servant leader’s greatest gifts to others is listening authentically.” (p. 178). Here are a few ideas that will help you in becoming a better listener: Maintain eye contact with the speaker; don’t allow distractors such as a cell-phone to get in the way; reflect on what the speaker just said by paraphrasing him or her. Also, remember that one of the keys to Goldsmith’s concept in feedforward is that the feedback given must be about the future and not the past