The purpose of this report is to present the sources that have been reviewed for the Senior Research Project entitled, “Servant Leadership: A Case Study – Training and Development in a
Servant Leadership Environment (Chick-fil-A).”
This study was conducted by individuals who are involved in educational, training and development programs on the collegiate level. The purpose of this study was to investigate the impact of mentoring process on the development of college students’ leadership capacity. Limitations including investigating contributions of mentorship and mentoring process and excluding predicting college leadership development. The specific questions used to access the impact included determining whether a relationship existed between …show more content…
Dierendonck’s areas of expertise include human resource management, leadership and leadership development, positive organizational scholarship, and measurement development. Dr. Nuijten is the founder of the Institute for Servant Leadership Performance, Psychology and Talent Development which is focused on creating a better world through educating and inspiring leaders. Dierendonck and Nuijten’s joint research was performed in the UK and the Netherlands. The results from data from their survey found that there were eight primary dimensional measures of servant leadership that include standing back (putting others first), forgiveness, courage, empowerment, accountability, authenticity, humility and stewardship that are associated with well-being and performance, that are commensurate to Greenleaf’s 10 leader characteristics. These characteristics which can be used to measure the impact of servant leadership on individuals and organizations were summarized following interviews with servant leaders and employees and on-line surveys. Four studies were conducted, each time the results of the previous surveys and interviews were synthesized into a new criterion the next report in a series of four surveys. Limitations included: the inability to know how many people were invited to take the survey; multilevel analysis was prohibitive because most of the surveys were submitted anonymously and there was more than likely overlap in the scales that were used in determining the final …show more content…
Using a survey tool, they randomly selected 385 stores out of a pool of 600 to test several hypothesis from the leader and the employee perspectives. Questions presented to leaders including measuring store sales performance data and their perspective of servant leadership. The survey measured employee assessment of the leaders personality or agreeableness; service climate including recognition and rewards; intent to quit; help behaviors that form organizational citizenship; disengagement/ engagement in work activities; and sales behavior through observing secret shopper. A regression analysis was applied to each of the following hypothesis according to the level it addressed, which was the strength of this study according to the authors. The weaknesses included the fact that the store initiated the study and the store managers controlled who was invited to participate in the study. The results of this study suggest there is a correlation between servant leadership and both followers’ and store level success. When servant leaders provided a climate of servant it enhanced follower helping (replication of servant leadership characteristics in employees), sales behavior and follower withdrawal. This study supports a positive leading by example environment for training, developing and leading employees the writer will address
Servant Leadership Environment (Chick-fil-A).”
This study was conducted by individuals who are involved in educational, training and development programs on the collegiate level. The purpose of this study was to investigate the impact of mentoring process on the development of college students’ leadership capacity. Limitations including investigating contributions of mentorship and mentoring process and excluding predicting college leadership development. The specific questions used to access the impact included determining whether a relationship existed between …show more content…
Dierendonck’s areas of expertise include human resource management, leadership and leadership development, positive organizational scholarship, and measurement development. Dr. Nuijten is the founder of the Institute for Servant Leadership Performance, Psychology and Talent Development which is focused on creating a better world through educating and inspiring leaders. Dierendonck and Nuijten’s joint research was performed in the UK and the Netherlands. The results from data from their survey found that there were eight primary dimensional measures of servant leadership that include standing back (putting others first), forgiveness, courage, empowerment, accountability, authenticity, humility and stewardship that are associated with well-being and performance, that are commensurate to Greenleaf’s 10 leader characteristics. These characteristics which can be used to measure the impact of servant leadership on individuals and organizations were summarized following interviews with servant leaders and employees and on-line surveys. Four studies were conducted, each time the results of the previous surveys and interviews were synthesized into a new criterion the next report in a series of four surveys. Limitations included: the inability to know how many people were invited to take the survey; multilevel analysis was prohibitive because most of the surveys were submitted anonymously and there was more than likely overlap in the scales that were used in determining the final …show more content…
Using a survey tool, they randomly selected 385 stores out of a pool of 600 to test several hypothesis from the leader and the employee perspectives. Questions presented to leaders including measuring store sales performance data and their perspective of servant leadership. The survey measured employee assessment of the leaders personality or agreeableness; service climate including recognition and rewards; intent to quit; help behaviors that form organizational citizenship; disengagement/ engagement in work activities; and sales behavior through observing secret shopper. A regression analysis was applied to each of the following hypothesis according to the level it addressed, which was the strength of this study according to the authors. The weaknesses included the fact that the store initiated the study and the store managers controlled who was invited to participate in the study. The results of this study suggest there is a correlation between servant leadership and both followers’ and store level success. When servant leaders provided a climate of servant it enhanced follower helping (replication of servant leadership characteristics in employees), sales behavior and follower withdrawal. This study supports a positive leading by example environment for training, developing and leading employees the writer will address