Sears Roebuck And The Auto Center Case Study

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Register to read the introduction… For an example, children are taught to be okay with being able to be loud and noise at playgrounds while in places like the mosque or other sacred areas, they are told to be quiet and respectful, Like so, the employees of Sears’s auto centers would have to behaved ethically at their homes and unethically at work. Secondly, people following group norms; every mechanic and service advisors were receiving earnings for their work whether they were performed ethically or not, therefore since everyone was doing it, they all thought their unethical behavior seemed to be not a problem and did not concern them. Third of all, reward systems enforced by the plan that allowed the employees to receive more earnings encouraged the unethical conduct. It is obvious that people would do what is rewarded and avoid doing what is punished. Because the mechanics and the service advisors were intently focused on reaching their quotas, they were distracted from their ethical goals. Fourthly, when it comes to finding out who caused such fraud, it cannot be pin-pointed to anyone in particular because of the diffusion of responsibility. For an example, the manager of an auto center cannot be the only one blamed for not doing his job properly and seeing his/her mechanics carrying out their duties ethically or not, The manager him/herself was given orders from the superior to have the employees go under the plan and also it was the mechanics and the service advisors who were under so much pressure, they decided to cheat their way to not lose their jobs. Lastly, obedience to authority explains that people do what they are told. They do not ask questions and carry out their duty. If something illegal arises, they can say that it was the orders given from his/her superior. The mechanics continued to carry out their unethical behavior until their …show more content…
These categories include the societal, legal, organizational, and individual level of ethics (Behrman, 1988). While each of these can be applied to business ethics, the organizational level plays the biggest role and covers more intricacies involving business. Of these intricacies, a few that will be covered in this report include corporate governance and ethics, ethical management practices, and business impact on society as a whole. Taking just these into consideration, one can judge whether or not a business’ practices are concordant with their moral obligation.

This section of the report will cover a variety of different topics related to morality in the business sector. A portion will focus on marketing ethics, customer relations, corporate social responsibility, business compliance, and upper management ethics. Case studies will be analyzed and recommendations on how to avoid bad business practices will be

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