After reading Sea-Tasty’s letter, I believe that their response is ineffective. Although, Mr. Reeves initial letter didn’t demonstrate professionalism either, I believe that the company could have offer an honest and authentic resolution to give the customer a sense that the company really cares for their customers.
This letter fails to demonstrate the characteristics of a technical document, considering the following facts:
First, the writer’s response begins by reinforcing the customer’s claim by saying, “We were very sorry to learn you found a fly in your tuna fish” (Markel 384). This statement should have been avoided in case this customer would decide to take it to court. Instead the writer should have started the letter by trying
This letter fails to demonstrate the characteristics of a technical document, considering the following facts:
First, the writer’s response begins by reinforcing the customer’s claim by saying, “We were very sorry to learn you found a fly in your tuna fish” (Markel 384). This statement should have been avoided in case this customer would decide to take it to court. Instead the writer should have started the letter by trying