This is an essay about scientific management in McDonald’s operation, I believe the largest fast food McDonald’s is the most successful model on scientific management. Scientific management is a branch of classical approach; Taylor said scientific management is standardisation which means people in organization should be uniformed by company rules or policy which are some written documents. Scientific management is a very important part in management area, since look at the history of management. People are living in different groups such as school, factory, hospital and company etc. If there is no group to organize people’s life, then our society won’t be developed so far. But only organize people is not enough, we also need to manage
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The main job is the communication between analyser and customers. Back to McDonald’s case, people who work in marketing department need a research of what’s hot and what’s not of their products, and then they need to get information from customers, frontline employees and some publics. So after analysis the report, they get a proper result much more accurate than just feel from the daily experience.
Nothing is perfect, even though scientific management is a great management system it still having some disadvantages in some situations. Treat people like a machine is the classic sign of scientific management, personally I worked as a part timer for McDonald’s for one year, I have to say this management system is great for efficient performance, at the mean time it makes me feel really like a machine not a human. By the way, they pay minimum wages but actually hard works. So I wasn’t enjoy working there at that time, that’s why fast food organization like McDonald’s always has high staff turnover rate; because they don’t treat people properly so young people like us only go there for money and some experience. “Made for you” system give mistake rate a big drop, but old employees still missing the old system a lot. Before ‘MFY’ came into McDonald’s, we feel McDonald’s like a big family, we like to asking front counter people how many burger they need, and how many fries we need to prepare; but now it