Scenario's Workflow Gap

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Introduction
According to McGonigle & Mastrian (2012), workflow refers to the processes and steps within a system that are interconnected that are used by healthcare professionals like doctors and nurses to complete their duties each and every day. Workflows may have different inefficiencies and parts that may require improvement by employing evidence-based practices and new technology and these issues are normally called “gaps” as they represent areas of disparity between the future or optimal state and the current state.
Scenario’s Workflow Gap
The objective of any HITECH system is to create meaningful use measures or policies that ensure high-quality standards are consistent all through the EHR systems (Blumenthal & Tavenner, 2010). From
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This second criterion dictates that healthcare institutions should employ an EHR system that is certified to exchange health information electronically in order to aid in the improvement of healthcare (Laureate Education, Inc. 2012). This implies that the health information electronic capture should be in a format that is either structured or coded and it should be employed in communicating and tracking of information about crucial clinical conditions for the purposes of patient care. The EHR system should also implement support tools for clinical decision purposes in the management of medication and disease and also in reporting information about public health and clinical quality measures (Brown, 2010). From the scenario given, the EHR system does not have a structured system format that communicates and tracks information about the contacts of the patients and this creates disparities between the Appointments Desk and the EHR system as the information provided is either out of date or …show more content…
Due to this factor, the Appointments Desk is unable to track patient’s contacts information which limits the patient pool to a handful and also results on duplicate message reminders being sent to the few patients that are correctly represented in the system. The future state of the EHR system involves well formatted, accurate and updated patient information collected according to specific patient details in line with the program such as health risks from obesity, diabetes, and smoking. In order to bridge the EHR system gap, a recruitment and reporting modeling system will be developed that synchronizes and tracks patient’s information and details according to program specifications like health risks being targeted like obesity, diabetes, and smoking. The system will be developed and updated to allow patients to book and schedule meetings and appointments during busy times. It should also synchronize with the hospital electronic records with regards to information input by healthcare practitioners like nurses about their health concern conditions and this will help narrow down the patient’s details to that that qualify for this program. In order to ensure that this modeling system works efficiently, the strategy that will be employed is the

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