Savory Aroma Coffee Shoppe Case Study

Improved Essays
The Savory Aroma Coffee Shoppe is a New Zealand privately owned coffee shop, formed from the integration of two private coffee shops: Savory Coffee Shop and Aroma Coffee Shop. This company follows the step by step planned procedure and techniques to solve the risks and problems occurs in the company.

Legal Risk:

This is the type of risk which is a really wide concept and It includes all aspects of a legal system of the organization. It can also be described as the risk occur from the uncertainty due to legal actions or indecision in the interpretation of contracts, laws or regulations.
This is one of the important factor which Savory Aroma Coffee Shop is taking care about. According to their policy this type of risks may impact on the extent
…show more content…
Or damaged or low quality Mugs. In this scenario If the customer got injured than they can take a legal action against the company or against the company’s staff.
In this case Savory Coffee Shop can take some steps like, the staff needs to be trained and educated and regularly briefed for new flavors and how they can check and control the right temperature of the coffee. The shop manager should also need to take care about the outer aria of the shop to make sure there are enough lighting and clear and proper pathway for the people to walk across
…show more content…
As per their policy of risk management in Business disruption type, they try to shield their staff overloading and telecommunication services.
The savory Coffee shop can be interrupted by so many different factors, as it is a customer service and quality product based company they have taken care about their quality of the product and services both.
Another factor is an effective ongoing supply chain. If anything happen to their supply chai then this will definitely create a big issue for the company.
As for example: The big order is about to finish and accidently the supplier who was going to supply remaining raw material got interrupted by an incident happened on the way while they were transferring the materials to the coffee shop.
This type of situation might happen, and that’s why the management team has to decide the backup plan to manage this type of risk. Well this should be pre planed in such an easy way that it can be overcome by other supplier within the time

Related Documents

  • Superior Essays

    Portola Coffee Essay

    • 1625 Words
    • 7 Pages

    Positioning: Portola Coffee Lab is about specialty coffee. The term ‘specialty coffee was first used by Erna Knutsen, of Knutsen Coffee Ltd. In 1978, Erna used the term ‘specialty coffee’ while giving a speech to the delegates of an international coffee conference in Montreuil, France. The main idea behind specialty coffee is that the coffee beans are well prepared, freshly roasted and properly brewed. Unlike the wine where only one company is responsible for planting, husbandry, harvesting, initial processing and packaging and finally delivering the beverage, coffee on the other hand is delivered to the final consumer after it has exchanged many hands right from the farmers to the millers to the roasters and brewers.…

    • 1625 Words
    • 7 Pages
    Superior Essays
  • Improved Essays

    1. It has been determined that the product (coffee) that was sold with a defective container that had design defects, that the serving specifications of the coffee was manufactured at excessively high temperatures, moreover the container that it was sold in had no warnings, thus it was defectively marketed, so it is considered unfit for the ordinary purposes for which such goods are used; therefore, it is in violation of an implied warranty of merchantability. In contrast to this case of an implied warranty of merchantability case, Andrews v. Dial Corp., 2015 WL 6550055 (2015), “when a plaintiff brings a product liability suit under an implied warranty of merchantability, they are required to prove proximate causation.” In this case the plaintiff…

    • 784 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    The coffee craze is the United States is growing rapidly and getting out of hand. Many people are paying for overpriced beverages made with suspicious ingredients. In Dave Barry’s newspaper column, “Decaf Poopacino”, he explains that “the specialty coffee craze has gone too far.” He supports his claim by using an anecdote from his own life along with informal comedic diction to relate to the reader and make is point more clear. His humorous tone allows him to entertain the reader and it allows him to make his irritating experience seem like a comedic and relatable story.…

    • 474 Words
    • 2 Pages
    Improved Essays
  • Decent Essays

     How to investigate the customer dissatisfaction: We try to deal with complaints in a way that is fair, reasonable and timely. Where possible, we give the supplier an opportunity to resolve the matter directly with the customer. Each complaint is assessed individually, but the following points outline our general approach to complaint-handling: • If customers haven’t contacted their supplier about the problem, we will put them in touch with the company • Where appropriate we may refer their complaint to the company’s specialist dispute resolution team • If customer’s complaint is made on-line, by email or by letter and the nature of the complaint is clear, where appropriate we may refer it to specialist dispute resolution team at their supplier and ask them to contact them to see if they can resolve the matter with customers directly…

    • 920 Words
    • 4 Pages
    Decent Essays
  • Great Essays

    Blue Nile Case Study

    • 2281 Words
    • 10 Pages

    They also repeat these statements throughout the business section of the report. For example, on pg. 8 they explain their focus on customer experience, their intent to increase supply chain efficiencies, improve operational efficiencies, expand product offerings and expand into International Markets. Further they explain in detail their commitment to a high level of customer service and support as well as fulfillment operations strategy. (pg.…

    • 2281 Words
    • 10 Pages
    Great Essays
  • Great Essays

    The Future of Tim’s Coffee Shoppe AB299: Associates Capstone in Management January 20, 2015 Denise A. Brown Executive Summary Tim’s Coffee Shoppe has the ability to become as successful as he wishes. With the recommendations on the following pages, Tim can do just that. With improvements across the board from technology to repairs, Tim will increase his sales and profits. Along with his staff their supporting him and vice versa, he will only continue to grow in the right direction. Regulations and Management…

    • 1878 Words
    • 8 Pages
    Great Essays
  • Superior Essays

    Ethics case Nowadays’ a business environment is moving with a faster pace than ever before, acting globally can become almost a requirement if an enterprise wants to be successful in its industry. This does not compulsively mean that foreign markets are targeted but that any part of the supply chain is located abroad. In the particular case of the represented sensor company an offshore manufacturer is hired. For the consequent analysis several assumptions were postulated, as the following: - The company is one of the major players leading on the sensor market due to its promise of quality, well-known and appreciated by its customers - Current domestic production cannot satisfy increasing demand - Demand increases recognizably and permanently…

    • 1362 Words
    • 6 Pages
    Superior Essays
  • Great Essays

    Alvaro seeks damages in attorney fee’s, alleged damages and punitive damages. In November of 2014, Green Mountain Coffee Roaster informed the US Consumer Product Safety Commission and Health Canada that it identified a potential issues involving certain Keurig Mini Plus where on very rare occassion, hot liquid could escape the…

    • 1233 Words
    • 5 Pages
    Great Essays
  • Great Essays

    4.4.0 Target Market 4.4.1 Adults (Aged 25-44) Starbucks targets this group as a majority of them have a high income and professional careers. Starbucks makes it a point to provide this group with a unique and relaxing experience so they will treat Starbucks as their third home, after their home and workplace. This will then encourage them to relax and spend their time at Starbucks when they are not busy at work, or resting at home. 4.4.2 Young Adults (Aged 18-24)…

    • 1147 Words
    • 5 Pages
    Great Essays
  • Improved Essays

    These shops are the base of the experiential marketing strategy developed by Nespresso. All has been designed so that the customers make themselves comfortable: the atmosphere is warm. The potential customers can taste the different flavours of coffee, try the espresso machines and listen to the advices of specialised salesmen. The aim is that the customers see the purchase as a pleasant experience which will make them want to come back in the shop and buy other Nespresso products. These shops are a real show window for the brand, to show the customers the “Nespresso’s drinker way of…

    • 989 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    In view of these factors, suppliers offer modest low bargaining power. 4.5 Threat Of Substitute Products And Services (moderate to high) In addition to high quality coffee, excellent customer service and a good atmosphere, Starbucks also sells premium coffee and coffee machines. High quality and brand loyalty reduce the threat of alternatives to a certain extent. The company's alternatives include tea, soft drinks, hot drinks and different types of fruit juices.…

    • 789 Words
    • 4 Pages
    Improved Essays
  • Superior Essays

    Ai Liu MBA642 Marketing Management Professor Pradeep Gopalakrishna 06/26/2015 Starbucks in Turkey Discussion Questions 1. Has Starbucks has done well in Turkey? What are some of the common growth drivers in terms of consumer characteristics, market characteristics, and entry strategies across USA and Turkey that might account for Starbucks’ success?…

    • 1137 Words
    • 5 Pages
    Superior Essays
  • Improved Essays

    Apart of the high demand and cost for petroleum these days, coffee is appointed to be the second most traded product on global markets next to oil. Coffee is nature resources that is cultivated in more than 50 countries and provides living for more than 22 million farmers, altogether up to 100 million people are involved in the cultivating process, trading and retailing of the product globally. The aim of this report is to answer the questions given in the study case regarding to the demand and supply for Starbucks coffee. Starbuck Corporation is a company that purchase, sell and roast whole bean and rich-brewed coffees, espresso beverage, a selection of food items and coffee related a selection of quality teas, it is also the premier retailer, roaster and brand of speciality coffee in the world, Starbuck operates in 65 countries, according to the annual report of Starbuck, it has 10,713 stores in total located in North America, Latin America, Africa, Europe, Australia and Asia, it was found in…

    • 1051 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    If one needs a coffee to kick start their day, the options for where to get their fix are almost limitless. But even with the rise of local coffee shops or other fast food chains, there is a high chance for one to grab their brew at Starbucks or Dunkin ' Donuts. They are both worldwide coffeehouse chains that are still continuing to grow. Although they may seem like just an average joe store, they both have pros and cons in each cup. The largest dispute is whether or not these coffee consumers are getting their daily grind at Dunkin ' Donuts or at Starbucks.…

    • 729 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    External Ethical Issues

    • 940 Words
    • 4 Pages

    Ethics can be described as an acceptable code of conduct or behaviour someone exhibits or is expected to display in a society. That behaviour is dictated by various scenarios or situations that are different in nature. For example in a company there are various ethical issues that dictate how the company runs. These ethical issues can be internal or external in nature. Internal ethical issues mainly involve the shareholders of a company, employees and the management.…

    • 940 Words
    • 4 Pages
    Improved Essays