Please excluded “inappropriate waving of fees” as this would be covered in Risk#1 since it would be fraud committed by the partner.
If you want to know the number of speed title could you pull the data from STARS? Do you need me to get a FORTIS report?
Is there metric using information from Document Management? For example if a partner is having a 25% error rate would the partner program area know that a do something about it? If so, please add as a control. If not write it as an opportunity for improvement.
Revise the control to include that Partner Program follow-up on any transaction that is outstanding for more than 30