1. What is your gender?
[ ] male
[ ] female
[ ] other
2. What is your education level?
[ ] some high school
[ ] high school diploma
[ ] some college
[ ] college degree
[ ] further education
3. How satisfied are you with your work?
[ ] very unsatisfied
[ ] somewhat unsatisfied
[ ] neutral
[ ] somewhat satisfied
[ ] very satisfied
4. How well do you feel you perform in a team-environment?
[ ] very poorly
[ ] somewhat poorly
[ ] neutral
[ ] somewhat well
[ ] very well
5. How well do you feel you perform when working alone?
[ ] very poorly
[ ] somewhat poorly
[ ] neutral
[ ] somewhat well
[ ] very well
6. How well do you feel your management utilizes your skills?
[ ] very poorly
[ ] somewhat poorly
[ ] neutral
[ ] somewhat …show more content…
It also provides us with a little bit of extra data- how often they eat fast food, so how familiar they are with the overall experience, and if they generally eat at the restaurant in question or elsewhere. This provides information on how the restaurant in question stacks up against competitors and how it is doing with providing a service according to people who frequently use the service and people who do not. This is very important because these are two different groups who may have very different feelings about the service for a variety of reasons, so one wants to be sure they are getting what they expect even though they are likely expecting two very different things. This survey will be one of two sources providing the information for how accurately the orders are coming out. The only other will be tracking in store of how many items or orders are returned and must be remade. This data has a very large margin of error as most customers will not return an order to the store as they are under a time crunch and will not participate in a survey. The customers are all-important because if they are disappointed enough, they will likely never return and they will not let the company know about their disappointment, but they will let friends, family members, and coworkers know. I would not use any …show more content…
The x-axis is months in practice and the y-axis is the number of minutes the customer is waiting in the drive-thru for their food. As the focus on accuracy begins, the amount of time a customer spends in the drive-thru increases to an average of 2.5. Once this level of quality has been attainted, the focus on efficiency begins and the time takes a dip and then reaches an average of about two minutes in the drive-thru. It is about thirty seconds longer than before, but with overall fewer meals made incorrectly per hour. This graph depicts what I expect to happen with accuracy of orders. The y-axis represents the number of orders returned each hour and the x-axis represents the numbers of months of the study. When the accuracy goals are sent, almost immediately there is a strong dip in the number of orders returned per hour. The fluctuates slightly for a time and goes up again when the team begins to focus on efficiency as well, but finally settles on around two orders returned per hours. Nothing can ever be perfect, but I think this variable will work