Sample Resume : The Tile Shop Essay

1658 Words Nov 1st, 2016 7 Pages
When asking customers what stands out about the Tile Shop, they would say: service and selection. They rave about their new backsplash or bathroom and many have already recommended the Tile Shop to their friends or are scheming their next project so they can come back.

Selection
• “Great variety of EVERYTHING and fabulous service!”
• “The selection is outrageous. We wish we would’ve found The Tile Shop earlier! It will be my tile and stone store for all future projects.”
• “Why would I go anywhere else when your selection is second to none?”

Service

Overall, your staff is very courteous, friendly and knowledgeable. They help guide customers through the difficulty of choosing the correct tile for their application, and the process of ordering and receiving our tile. Many felt that they were being helped but not sold to because the staff truly cared and understood their needs and they helped with the selection process. They are available to help when needed but also are aware enough to give customers space when they need it. Even more, employees generally are extremely patient and take the time to work with customers while they make decisions. “He gave me his complete undivided attention and was totally patient with my naiveté.” They also are wiling to invest significant time to ensure that all questions are answered. Oftentimes, customers will drive out of their way to a different location just to deal with a specific/favorite employee.
New customers or DIYers are…

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