Essay on Rwt1 Business Research Report

2085 Words Dec 15th, 2013 9 Pages
Business Research Report
Mobile Devices for Field Service

Assessment Code: RWT1

Table of Contents
Executive Summary 3
Introduction 4
Research Findings 4
Recommendations 7
Conclusion 7
References 8

Executive Summary

The purpose of this report is to investigate the possibilities of using mobile technologies for the company’s field service personnel and how this would affect the business in three main areas. In particular we want to investigate the use of mobile tablets to improve the efficiency of the field service call. Can our existing process be improved upon? We want to investigate the use of mobile tablets to improve the accuracy and effectiveness of each repair. Because sometimes a field technician may be
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How can mobile tablet technology help with this issue?
And lastly, how can mobile technology help save money through lower support costs? Can inventory and personnel be better managed? Will the use of tablets in the field be beneficial to the bottom line?
Research Findings
From extensive research, using a variety of relevant and credible resources, there are three issues that should be considered:
1) The use of mobile tablets to improve the efficiency of the field service call
2) The use of mobile tablets to improve the accuracy and effectiveness of each repair
3) The use of mobile tablets to lower the cost of operational expenses

Efficiency of the field service repair call
The importance of field service and the efficiency in limiting downtime is of utmost importance. That would be defined as the time between the requests was made for a service call and the successful completion of that service (Leveraging technology to improve field service, 2002). Major retailer service providers have had much success with providing their field service personnel with mobile devices (Telecommunications, 2007). Technicians can use their mobile device to access the latest schedule of repairs. They can log their hours as they are making trip to the

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