Rude Customer Service Case Study

Decent Essays
Show More
Thank you for the information needed to properly authenticate your account. I forwarded your concerns with the rude customer service you received to leadership for review. We take pride in providing a superior customer service experience and I apologize that we have dropped the ball.
To make up for the level of service you have received I added additional promotions to your account. The DVR box that is originally $9.95/month has been added at no additional cost for the next 24 months. I was also able to add the HD Tech fee at no cost for 24 months as well. The HD Tech fee is originally $9.95/month.
At this time I would like to offer my assistance and provide you with a resolution with the additional cable box. If you are still in need of

Related Documents

  • Decent Essays

    Nt1310 Unit 2 Assignment 1
    • 281 Words
    • 2 Pages

    Nt1310 Unit 2 Assignment 1

    Scott and Mia, I am not sure which one of your can help me, but in reconciling our account I have discovered a few issues and have some questions. The swiped amount on the reports provided for the GL reconciliation do not always match the swiped amount. I understand that a vendor can undercharge a charge and swipe a card multiple times, but I did not think they could process cards for more than the total payment amount. For example, in tying out our invoice for 2/28-3/6/2018 I found that the swiped amount ties to our invoice/what was paid out via our account, but the swiped amount is for a different amount than what was issued. In six of the seven instances where the swiped amount was different than the issued amount, the swiped amount…

    • 281 Words
    • 2 Pages
    Decent Essays
    Read More
  • Decent Essays

    Wgu Est1 Task 3
    • 80 Words
    • 1 Pages

    Wgu Est1 Task 3

    Hi Gardner, I'm sorry to hear that you're having trouble with the student financial dashboards in SIA. This is currently an issue we are aware of. Our Data Warehouse Team is working to bounce the server at noon in order to resolve this issue. However, I apologize for any inconvenience this may have caused towards your work.…

    • 80 Words
    • 1 Pages
    Decent Essays
    Read More
  • Decent Essays

    Case Study: The Verizon Wireless Customer Agreement
    • 197 Words
    • 1 Pages

    Case Study: The Verizon Wireless Customer Agreement

    This is in response to the above-referenced complaint filed with the Office of the Attorney General by Ms. Julie Delmonaco. In her complaint, Ms. Delmonaco explains she disconnected her service on March 30, 2016, but was billed through the 16th of April. Ms. Delmonaco requests assistance with this matter. Our records confirm Ms. Delmonaco requested to port her mobile number to another wireless carrier on March 30, 2016.…

    • 197 Words
    • 1 Pages
    Decent Essays
    Read More
  • Improved Essays

    Swot Analysis For Redbox
    • 316 Words
    • 2 Pages

    Swot Analysis For Redbox

    Some of the primary strengths of Redbox are it is a low cost provider; it is well located at convenience stores, fast food restaurants, grocery stores, mass retailers, and pharmacies; low inventory and operating cost. A few other strengths include user–friendly kiosks, no membership requirement and a “Return to any kiosks” policy, which differentiated itself from other rental companies. Because Redbox depends on external business relationships for its overall operation, the high cost of partnerships and reliance of distribution licensing agreements are identified weaknesses. Increasing cost of partnerships with movie studios and the reliance of distribution agreements with distribution companies can have a significant impact on Redbox’s inventory.…

    • 316 Words
    • 2 Pages
    Improved Essays
    Read More
  • Improved Essays

    Personal Narrative: My Comcast Customer Service
    • 332 Words
    • 2 Pages

    Personal Narrative: My Comcast Customer Service

    I have been a Comcast customer for over eight years, and have had serious customer service issues dealing with billing, service, and contracts over the years. Because I live on my Social Security, I called the Retention/Loyalty phone number on January 2nd to ask if I could sign up for a lower-cost 2-year service contract. I had been paying over $160 per month, and asked if there was a plan that would be less expensive. I talked to an agent, and signed up for a triple play plan of $129.99 per month, less credit deductions; and was told my monthly bill would be approximately $152. When I received my pro-rated bill, it was $175.77.…

    • 332 Words
    • 2 Pages
    Improved Essays
    Read More
  • Improved Essays

    Veterinary Office Management Essay
    • 1470 Words
    • 6 Pages

    Veterinary Office Management Essay

    The first three months are free of charge, after that, there is a monthly fee, pending the needs of the client. Whether there is a problem with hardware or software the company will replace the problem device, and client will “receive a fully reconditioned device with fully functional install to the network”…

    • 1470 Words
    • 6 Pages
    Improved Essays
    Read More
  • Improved Essays

    AT & T U-Terse And The Dish Network
    • 950 Words
    • 4 Pages

    AT & T U-Terse And The Dish Network

    As the marketing manager for cable company X I’m asked to prepare a price strategy that will be reviewed by my vice president. This price strategy should answer the following question: ¥ Determine your price objective with your justification. ¥ Determine the demand of your service and how this influences your pricing strategy.…

    • 950 Words
    • 4 Pages
    Improved Essays
    Read More
  • Decent Essays

    Refund Request Case Study
    • 103 Words
    • 1 Pages

    Refund Request Case Study

    Hi Kellie, I just forward your refund request to Liz our other Member Services admin to see if she can process one $11.00 shipping fee for the combined certificate order I processed today. Both of our orders will be shipped via FedEx 2nd day today. They are in the same envelope. I told Liz to follow up with you as soon as she gets confirmation we can process the refund. You might hear back from her sometime tomorrow.…

    • 103 Words
    • 1 Pages
    Decent Essays
    Read More
  • Improved Essays

    Verizon Fios Supply Chain Case Study
    • 857 Words
    • 4 Pages

    Verizon Fios Supply Chain Case Study

    One telecommunication leader is giving customers the option to customize the channel lineup to suit their individual entertainment needs. Verizon Fios Custom TV lets you choose types of channels in a way that cable never has. Instead of overpaying for hundreds of channels never watched, select what types of channels are included in the subscription. This new service debuted in the spring of 2014, allowing customers to essentially build their own channel lineup based on modular stacks of genre-themed program packages. According to Verizon website, the base package starts with 25 plus channels (FEB, 2016) and includes such popular networks as; NBC, FOX, CNN, HGTV, AMC, Food Network, WE TV, CBS, ABC, The CW, and PBS.…

    • 857 Words
    • 4 Pages
    Improved Essays
    Read More
  • Improved Essays

    Customer Service Nvq
    • 624 Words
    • 3 Pages

    Customer Service Nvq

    1. For any business to be successful in terms of customer service delivery, good customer care must forms the basis of that particular business. Customer service will be important to the visitor centre for number of reasons. Foremost, it will difficult for the visitor centre to survive without customer service as there would be no one present to manage payments or to care of questions from potential customers. Customer service will be important to the visitor centre because it is frequently the only means a customer has with the business as Customers are vital to any organisation.…

    • 624 Words
    • 3 Pages
    Improved Essays
    Read More
  • Decent Essays

    Examples Of Vertical Integration
    • 151 Words
    • 1 Pages

    Examples Of Vertical Integration

    Canada is found to have the highest levels of media and telecommunications vertical integration in the world due to the vast amount of supply chains owned by a single company (Nowak, 2015). Great examples of vertical integration include new competitors such as Rogers Communications and Shaw Communications jointly owned Shomi service and Bell’s CraveTV. They both have entered the market to keep Canadian consumers in their television services. Shomi and Crave TV are referred as subscription video-on demand- services (SVOD), they are both owned by telecommunication providers and described as complementary services. Although Crave TV has been offered to all TV providers in the country.…

    • 151 Words
    • 1 Pages
    Decent Essays
    Read More
  • Decent Essays

    Persuasive Speech: Why We Even Have Cable Prices At Home
    • 150 Words
    • 1 Pages

    Persuasive Speech: Why We Even Have Cable Prices At Home

    Good morning Harry, That was a real intersting statistic. Up until we bought our home, we had not had any cable service for well over 7 years. Cable prices are way too pricey nowadays. The only reason why we even got cable to begin with was because we moved to a new area and U-verse had a great bundle that included cable, internet, HBO GO, and a free year subscription to Amazon Prime for $50 a month. For the most part, we stream everything through Hulu, Netflix, HBO Go, or Amazon Prime.…

    • 150 Words
    • 1 Pages
    Decent Essays
    Read More
  • Great Essays

    State Of The Union Speech Analysis
    • 764 Words
    • 4 Pages

    State Of The Union Speech Analysis

    No matter your stance on President Obama or his administration, many would agree that he can passionately deliver a great speech. With 2016 being the finale of his 8-year term, the upcoming State of the Union address will be the last one of Obama’s presidency. As he prepares to address the country on Tuesday, January 12 at 9 p.m. ET, many Americans from all sides of the political spectrum are preparing to watch the President’s final formal speech online. The word on the White House streets is that President Barack Obama intends to give us a non-traditional speech for his last State of the Union, while presenting his vision to the American people and outlining ambitious plans and goals that will still be relevant during the 2016 race to the executive mansion.…

    • 764 Words
    • 4 Pages
    Great Essays
    Read More
  • Improved Essays

    Case Study: Charter Spectrum
    • 729 Words
    • 3 Pages

    Case Study: Charter Spectrum

    3.4 Discussion of Results The evidence is clear; large cable conglomerates like TWC, now called Charter Spectrum since its latest merger, act with monopoly power to increase prices and no one is stepping in to regulate them. With only one cable provider in most areas due to prohibitive capital-intensive entry barriers, the government has allowed the cable industry to function as natural monopolies, with limited government restrictions. With free reign on price increases, TWC camouflages many increases by burying them in equipment charges and add-on service fees. In addition, they bundle their services so that the price of selecting individual services versus the bundled service is cost prohibitive for the consumer, increases revenue for…

    • 729 Words
    • 3 Pages
    Improved Essays
    Read More
  • Great Essays

    Case Study Of Miscommunications With A Brazilian Auto Parts Manufacturer
    • 1644 Words
    • 7 Pages

    Case Study Of Miscommunications With A Brazilian Auto Parts Manufacturer

    Miscommunication in any environment can be the cause for tension be between all parties involved in any task. The case study “Miscommunications With a Brazilian Auto Parts Manufacturer” is a prime example of how a major business deal can quickly turn into a failed business deal due to miscommunication by not doing the proper investigative research involved when dealing with an organization located and owned in another country. The case study begins with two organizations collaborating on whether they should do business with each other on a global scale.…

    • 1644 Words
    • 7 Pages
    Great Essays
    Read More

Related Topics

Ready To Get Started?
Discover
Company
Follow
©2024 Cram.com
Privacy Policy |  About Ads |  Site Map |  Advertise  | 
  • Cookie Settings